Uploaded August 2026 | Updated September 2026, 3 weeks ago

---

If you can’t have robust, candid conversations about the work, you can raise the bar of quality.

It’s essential everyone recognises we’re criticising the work, attacking problem, not the person.

But there are language and cultural mismatches and a counterintuitive gotcha that I discuss in this video.

For more and my design leadership coaching practice, check the links below:

Website: polaine.com
Newsletter: pln.me/nws
Podcast: pln.me/p10
Courses: courses.polaine.com
LinkedIn: linkedin.com/in/apolaine
Bluesky: https://bsky.app/profile/andypolaine.bsky.social