IBM Technology | 5 Generative AI Capabilities for Call Center Dashboards @IBMTechnology | Uploaded May 2024 | Updated October 2024, 16 hours ago.
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Have you experienced frustrating interactions when calling customer care? In this video, Sai Gorti and Sharath Prasad discuss how you can say goodbye to long waits and repetitive explanations. Discover how large language models can revolutionize call interactions, providing agents with instant insights, personalized recommendations, and efficient trouble ticketing.