Uploaded January 2019 | Updated September 2026, 1 week ago
UPDATE:
The seller has answered and is sending another headlight as soon as they arrive back in stock.
Will update again once this arrives.
Purchased from Retrofit Resource, who has always been great to me. However, upon installation, I noticed the Passenger side turn signal light had a dead spot from day one but worked so I wasn't in a hurry to get it fixed. Called right away to log the issue, but asked them to keep the ticket open since the holidays were upon us and I didn't have time to redo the entire job again until after the holidays. They also asked I pay for the new light to be sent out, and once returned and inspected, they would possibly give my money back. Not happy with this scenario, I asked for a slight change to the billing. Just place a hold on my credit card, not a full charge. This would keep up both honest.
Instead of replying, they closed my ticket "Due to inactivity". Obviously I fired back and have gotten the run around from the Retrofit Resource support on this issue. I'm hopeful they will take care of this with professionalism and speed. I will update on their handling from this point on.
UPDATE:
The seller has answered and is sending another headlight as soon as they arrive back in stock.
Will update again once this arrives.
Purchased from Retrofit Resource, who has always been great to me. However, upon installation, I noticed the Passenger side turn signal light had a dead spot from day one but worked so I wasn't in a hurry to get it fixed. Called right away to log the issue, but asked them to keep the ticket open since the holidays were upon us and I didn't have time to redo the entire job again until after the holidays. They also asked I pay for the new light to be sent out, and once returned and inspected, they would possibly give my money back. Not happy with this scenario, I asked for a slight change to the billing. Just place a hold on my credit card, not a full charge. This would keep up both honest.
Instead of replying, they closed my ticket "Due to inactivity". Obviously I fired back and have gotten the run around from the Retrofit Resource support on this issue. I'm hopeful they will take care of this with professionalism and speed. I will update on their handling from this point on.
