Name: 5 Dumb Things Service Managers Say | SDR #367 @Chriscollinsinc
Uploaded: 2026-09-19T08:17:00-05:00
Duration: 8 min 17 s
Description: 5 Dumb Things Service Managers Say | SDR #367

5 Dumb Things Service Managers Say | SDR #367

Chris Collins 2026-09-19 | 5 Dumb Things Service Managers Say | SDR #367

The Secret to Exceptional Customer Communication in the Service Drive | SDR #291

Chris Collins 2024-04-29 | In this episode of Service Drive Revolution, Chris Collins unveils the secret to exceptional customer communication in the Service Drive. If you've ever struggled with keeping your customers informed and satisfied, this is a must-watch.Discover the common pitfalls that Advisors and Managers fall into when it comes to communication and learn how to avoid them. Chris shares real-world examples and practical strategies that you can implement immediately to take control of your conversations and boost customer loyalty.From setting expectations to building trust, this episode covers it all. You'll walk away with a newfound understanding of what it takes to be a master communicator in the Service Drive.

#CustomerCommunication #ServiceDrive #AutomotiveIndustry #CustomerSatisfaction #ServiceAdvisors

0:00 - 9:00 Jet Ski's and Moving to Vegas?

9:00 - 14:00 News

14:00 - 30:00 The Secrets To Good Customer Communication

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Q & A | Making Service Contracts Easy

Chris Collins 2024-04-26 | In this episode of Service Drive Revolution Drive By, Chris Collins tackles the question of how to efficiently navigate service contracts in a Dealership Service Department. Discover strategies for streamlining the claims process, increasing Advisor and Technician efficiency, and minimizing the time spent on hold with warranty companies. Learn how dedicating an administrator to handle claims can help you process more contracts in less time, and find out how to build strong relationships with warranty providers to expedite the approval process. If you're looking to boost your service contract efficiency and keep your team focused on delivering top-notch service, this episode is a must-watch.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Secrets to Selecting the Right Advisors and Technicians

Chris Collins 2024-04-25 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The Surprising Traits of Top Performing Service Advisors

Chris Collins 2024-04-24 | In this fascinating clip from Service Drive Revolution, Chris Collins shares his insights on the unexpected traits of top performing service advisors. Contrary to popular belief, the best Advisors are often introverted, awkward, and quiet individuals who have a laser-focus on taking care of their customers. Despite their quirks, these Advisors consistently achieve incredible numbers, maintain perfect CSI scores, and build lasting relationships with their clients.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How to Build a Top Dog Service Team in Your Dealership | SDR #290

Chris Collins 2024-04-22 | In this episode of Service Drive Revolution, Chris Collins reveals the secrets to building a Top Dog Service Team in your Dealership. Discover the key traits to look for when hiring Service Advisors and Technicians, and learn how to create a culture of excellence that fosters high performance. Chris shares his insights on the importance of focusing on outcomes, how Managers who aren't top performers themselves often struggle to attract and retain top talent, and the "mirror effect" that can hold Managers back from building a team of superstars. If you're tired of settling for mediocrity in your Service Department, this episode is a must-watch.

#bestinshow #entrepreneur #entrepreneurship

0:00 - 8:00 Electronic License Plates and Video Inspections

8:00 - 15:00 News

15:00 - 31:00 Best In Show Hiring Practices

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Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Drive By Rewind: Unwritten Rules Service Advisors Need to Know!

Chris Collins 2024-04-19 | You don’t want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today’s show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you’re nervous about starting the job or you’re an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you’re looking for.

What advice do you have for new Service Advisors? Or if you’ve just started, share your concerns in the comments down below! Don’t forget to like and subscribe.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Will Guidara on the Power of Positive Obsession

Chris Collins 2024-04-18 | In this thought-provoking clip, Will Guidara and Chris Collins discuss the concept of positive obsession and how it can drive individuals to make a meaningful impact. They argue that when people are afraid of obsession, it's often because they don't stand for anything. However, when channeled correctly and balanced with other important aspects of life, obsession can be a powerful force for achieving greatness. Discover how Will's own positive obsession led his team at Eleven Madison Park to earn the title of the world's best restaurant.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Why People Who Dont Stand for Anything Fear Obsession

Chris Collins 2024-04-18 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The Biggest Impact on My Life With Will Guidara

Chris Collins 2024-04-17 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Creating Positive Conversations: The Impact of Unreasonable Hospitality

Chris Collins 2024-04-16 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Unreasonable Hospitality with Will Guidara | SDR #289

Chris Collins 2024-04-15 | In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels.

#hospitality #unreasonable #willguidara

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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Mastering the Customer Sales Process and Secrets to a Successful Sale

Chris Collins 2024-04-12 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Q & A | From The Express Service Advisor To The Main Shop

Chris Collins 2024-04-12 | In this episode of Drive By, Chris Collins and Christian answer a question from Josh, a young Service Advisor who has quickly progressed from express service to the main Service Drive at his Toyota dealership. Chris and Christian provide insights on how to successfully navigate this transition, emphasizing the importance of building relationships with customers, regardless of the type of service they require. They also discuss the challenges of a split floor system and offer advice on how Josh can continue to nurture the connections he's made with his express service customers. Tune in to learn valuable tips for express Service Advisors looking to take their skills to the next level in the main shop.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The Importance of Teaching Fundamentals in Service Management

Chris Collins 2024-04-11 | Chris Collins emphasizes the crucial role of teaching fundamentals in
Service Management. He draws parallels between various industries,
highlighting how neglecting fundamentals can lead to poor performance. Chris stresses that the magic and gold lie in the basics, such as how we answer the phone, describe problems on repair orders, and conduct inspections. He reminds viewers that teaching
should focus on reinforcing these fundamentals consistently, as they
are the foundation for success in any performance based career.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Unlocking Success and Embracing Change for Business Growth

Chris Collins 2024-04-11 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Form Equals Function Creating Effective Systems for Your Service Drive

Chris Collins 2024-04-10 | Chris Collins explains the concept of "form equals function" and its
relevance to creating effective systems in your service drive. Using
a humorous analogy about a school bus driver, he illustrates how the
right environment and culture
can dictate the function and
performance of your team. Chris emphasizes that to be a good teacher,
you must also be skilled at creating systems that enable people to
function at their best, as it's not just about the teaching itself,
but also the environment and system in place that encourages success.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Revolutionize Your Auto Service Department with These Fundamentals

Chris Collins 2024-04-10 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Designing for Function: How Form Impacts User Experience

Chris Collins 2024-04-09 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The Key to Success in Our Industry

Chris Collins 2024-04-08 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Be a Teacher, Not a Preacher: The Key to Effective Service ManagerTraining | SDR #288

Chris Collins 2024-04-08 | In this episode of Service Drive Revolution, Chris Collins explores
the crucial difference between being a teacher and a preacher as
a Service Manager, emphasizing the importance of adopting a teacher
mindset for effective Service Manager training and creating a
thriving, high performance team. Chris shares insights on the pitfalls of falling into the "preacher" trap and discusses practical strategies for becoming a true teacher, including focusing on
fundamentals, creating systems for ongoing development, empowering
your team to take ownership, and leading by example. This episode is
packed with valuable tips and actionable advice to help Service Managers transform their management style and unlock their team's full potential.

0:00 - 3:50 Engagements and Getting Old

3:50 - 17:29 News

17:29 - 34:50 Be a Teacher, Not a Preacher

#leadershipdevelopment
#teacher #leadership

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How Parts Managers Can Drive Service Sales and Boost Profits

Chris Collins 2024-04-05 | In this week's Drive By episode of Service Drive Revolution, Chris
Collins tackles a question from Travis, a Parts Manager at a Korean
dealership in Canada. Travis asks how he can help drive parts sales
and boost production in the Service Department, recognizing that the
success of the Service Department is tied to his own success. Chris
offers brand specific advice for Korean dealerships such as offering
hose and belt accessory kits with engine replacements, as well as
general tips like creating fun incentives and specials for the
Service Department to sell accessories. He also suggests that Parts
Managers can help Service Departments hire Technicians by leveraging their wholesale drivers. Tune in to learn more about how Parts Managers can rev up sales and drive profits in the Service Department.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How Service Advisors Can Minimize Comebacks

Chris Collins 2024-04-04 | Service Advisors play a crucial role in minimizing comebacks by
writing detailed repair orders, collecting accurate customer
information, and conducting thorough quality control. Christian
suggests that up to 50% of comebacks can be prevented by Advisors,
while Chris emphasizes the importance of collaboration between
advisors and technicians. By empowering Service Advisors to actively
prevent comebacks, shops can improve customer loyalty and overall
success.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The Power of Quality Sleep: Unlocking Productivity and Energy

Chris Collins 2024-04-04 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Is This New Technology Worth It?

Chris Collins 2024-04-03 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How to Score Comebacks: A 1-10 Scale

Chris Collins 2024-04-03 | Chris Collins discusses the importance of having a scoring system for
comebacks in your Service Department. He explains that not all
comebacks are created equal, and they can range from minor issues
like a grease fingerprint on the headliner to major safety concerns
like loose lug nuts. By using a 1-10 scale to rate the severity of each comeback, you can better understand the true impact on your customers and your business. Chris also emphasizes the importance of considering the context of each comeback, such as new technology or
recalls, and grading them accordingly. Implementing a comeback
scoring system can help you identify trends, hold technicians
accountable, and ultimately improve the quality of your service.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Secrets to Consistent Car Inspection for Better Vehicle Maintenance

Chris Collins 2024-04-02 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - bit.ly/Ondemand-Special-offer

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Creating a Comeback Free Culture

Chris Collins 2024-04-02 | Chris Collins emphasizes the importance of consistency and urgency when dealing with comebacks in your Service Department. He stresses that making exceptions or allowing personal feelings to influence the handling of comebacks will only lead to a culture where they become accepted. Chris also introduces the concept of a "murder line," where three comebacks in 90 days result in serious consequences, and suggests using a point system to track and address them. By treating every comeback as a four alarm fire and addressing them with urgency, you can create a comeback free culture in your Service Department.

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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Join our Facebook Groups:
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For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287

Chris Collins 2024-04-01 | In this episode of Service Drive Revolution, Chris Collins and Christian tackle the silent killer plaguing Service Departments: comebacks. Chris shares proven strategies to create a comeback free culture, starting with the hiring process and emphasizing accountability. By tracking comebacks, addressing them urgently, and using a scoring system, you can eliminate comebacks and boost customer loyalty, profits, and your reputation for quality. Don't miss this game changing information that could save your dealership thousands of dollars and countless headaches.

0:00 - 6:00 Chris and Family

6:00 - 14:00 Christian Engaged

14:00 - 33:30 Eliminate Comebacks

#servicemanagement #hiring #dealershipbusiness

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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swiy.co/F-lq

Join our Facebook Groups:
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For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Q & A | Overcoming Negativity from Staff After a Dealership Acquisition

Chris Collins 2024-03-29 | In this episode of Drive By, Chris Collins tackles a question from a caller who recently acquired a few dealerships and is struggling with negativity from the staff. Chris shares his insights on how to handle this common issue, drawing from his experience with multiple dealership acquisitions. Learn strategies for overcoming resistance to change, building a positive culture, and getting your new team on board. If you're considering a dealership acquisition or facing similar challenges, this episode is a must watch!

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

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swiy.co/F-lq

Join our Facebook Groups:
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Fixing Your Flawed SEO Strategy for Maximum Results

Chris Collins 2024-03-28 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

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Join our Facebook Groups:
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Why Service Advisors Need to Master the Basics

Chris Collins 2024-03-27 | In this clip from Service Drive Revolution, Chris Collins and
Christian discuss why Service Advisors need to master the
fundamentals before relying heavily on technology. They emphasize the
importance of building strong customer relationships and using tech
as a supportive tool rather than a replacement for essential skills.
Learn why prioritizing human connections is crucial for success.

#ServiceAdvisorSkills #CustomerRelationships
#AutomotiveIndustry

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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Join our Facebook Groups:
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Automating Customer Relationship

Chris Collins 2024-03-26 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

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Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Why Digital Vehicle Inspections Can Hurt Your Service Sales

Chris Collins 2024-03-26 | In this clip from Service Drive Revolution, Chris Collins shares his experience with digital vehicle inspections (DVIs) and how they can hurt your service sales if not implemented correctly. He discusses common pitfalls and emphasizes the importance of focusing on outcomes and personal communication. Learn how to avoid mistakes that can lead to decreased sales and customer satisfaction

#DigitalVehicleInspections #ServiceSales #CustomerExperienceDiscounted

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Is Technology Hurting Your Service Department Communication? | SDR #286

Chris Collins 2024-03-25 | Is technology hurting communication in your service department? In
this episode of Service Drive Revolution, Chris Collins and Christian debate the impact of technology
on building customer relationshipsand share insights on finding the right balance. Discover the
pitfalls of over reliance on tech and learn practical tips to optimize your Service Department communication. Don't miss this engaging discussion!

#ServiceDepartmentCommunication #CustomerExperience
#AutomotiveIndustryDiscounted

0:00 - 10:05 Where should we move?

10:05 - 25:00 News

25:00 - 43:23 Is Technology hurting you?

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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Join our Facebook Groups:
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Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?

Chris Collins 2024-03-22 | In this episode of Drive-By, an anonymous Service Advisor calls in with a pressing question about being pressured by their Service Manager to commit warranty fraud. Chris Collins and Coach Christian discuss the prevalence of warranty fraud in the industry, potential consequences, and the importance of doing the right thing, even if it means losing revenue or parting ways with a client.

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Dispelling the Magic Pill Myth of Video Inspections

Chris Collins 2024-03-21 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The Truth About Digital Inspections

Chris Collins 2024-03-21 | In this clip from Service Drive Revolution, Chris Collins addresses the perception that he and his team are against digital inspections and tablets. He clarifies that this has never been their stance and emphasizes the importance of understanding the context behind his
opinions. Chris shares a story about BMW's early adoption of digital inspections through the MPI company and the pressure to comply with
their agenda, regardless of its effectiveness. He highlights the
importance of paying attention to the right metrics and asking the
right questions when evaluating the success of any new system or
process.

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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Millionaire Service Advisor also includes our 11-step Circle of Trust System:
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Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The Truth Behind Effective Strategies

Chris Collins 2024-03-20 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Are Tablets in Service Departments Hurting Your Sales?

Chris Collins 2024-03-20 | In this segment from Service Drive Revolution, Chris Collins
discusses the impact of tablets on Service Department sales. He reveals that in most cases, the introduction of tablets leads to Advisors focusing more on the screen than on the customer, resulting in decreased sales. Chris emphasizes the importance of separating the customer from the vehicle and creating a comfortable environment, rather than relying on tablets as a quick fix.

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Creating A Customer Centric Environment

Chris Collins 2024-03-19 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Are Video Inspections KILLING Your Service Sales? | SDR #285

Chris Collins 2024-03-18 | In this episode of Service Drive Revolution, Chris Collins and Coach Christian explore the controversial topic of video inspections and tablets in the Service Department. They discuss the common pitfalls and reveal how, when implemented correctly,video inspections can be a powerful tool for building trust, increasing efficiency, and driving sales. Tune in to learn the truth about video inspections and how to make them work for your business.

0:00 - 13:00 Christian's Huge Announcement

13:00 - 19:00 News

19:00 - 47:26 Are Video Inspections KILLING Your Service Sales?

#servicemanagement #tablets #videoinspection

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Q & A | Are You Losing Customers Over Pricing?

Chris Collins 2024-03-15 | In this episode of Drive By, Chris tackles a tough question from Michael in Arkansas about effective labor rate (ELR) and pricing concerns. Michael's shop recently raised their door rate, but Advisors are worried the price increase is causing them to lose customers. Chris digs into the root causes of customer loss and shares insights on how to navigate pricing while providing value. He also reveals the ideal ELR shops should aim for. Tune in to discover Chris' advice for Michael and learn how to approach pricing in your own shop.

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Creating a Fun Culture That Repels Bad Attitudes

Chris Collins 2024-03-14 | Is your Service Department culture dull, lifeless, and drama-filled? Chris Collins explains how bad attitudes can't survive in fun, positive environments. Learn how to transform moods and energy by focusing shift meetings on excitement, playing games, celebrating wins, and leading the customer experience with joy. Allow positivity and hospitality to organically overflow. It's contagious if leadership sets the fun tone.

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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Why Consistency is Key for Customer Satisfaction

Chris Collins 2024-03-14 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How to Fix Employees Bad Attitudes

Chris Collins 2024-03-13 | Do you struggle with addressing poor employee attitudes head on? In this video, Service Department Leadership expert Chris Collins shares his proven approach to handling bad attitudes through direct yet professional tough conversations. He explains how sitting staff members down to call out observed negative behaviors and setting clear expectations for improvement is key.Chris also stresses the importance of being actively engaged through overcommunication until you see real change. Apply his advice on addressing bad attitudes through tough 1 on 1 chats with struggling staff.

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Engaging Service Drive Customers and Building Hospitality

Chris Collins 2024-03-13 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How to Foster a Culture of Positivity

Chris Collins 2024-03-12 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How Inconsistency Reveals Management Failure

Chris Collins 2024-03-12 | Do your customers receive hit-or-miss experiences depending on which Advisor they interact with? In this insightful video, Service Leadership expert Chris Collins explains why inconsistency reveals greater leadership failures. He emphasizes that randomness in processes means you lack systems and culture.Learn why consistency must be an utmost priority or else you end up blaming external factors and making excuses. Implement the steps necessary to transform scattered service through strong systems-based management.

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How to Create Consistent Service Drive Performance for Your Advisors

Chris Collins 2024-03-11 | Discounted Offers for Training and Books in Description Below ⬇⬇⬇

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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Eliminating Negative Advisor Attitudes | SDR #284

Chris Collins 2024-03-11 | Do you dread coming into work some days because of your Advisor's bad attitude? This common issue can spread negativity and tank profits quickly if left unaddressed. In this video, Chris Collins tackles the touchy topic head on of what to do when you don't like your Advisor's attitude. He shares key insights on eliminating bad attitudes through proactive management, hiring for hospitality, and creating a positive culture. You'll gain actionable tips on turning around negative energy to get your Service Department back on track to maximum morale and profits.

#negativeenergyremoval #positivevibes #servicemanagement

0:00 - 8:00 Chris Goes To The Hospital

8:00 - 13:00 News

13:00 - 28:00 Eliminating Negative Advisor Attitudes

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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
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Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup