Read her article in Notes to learn more about how using her second language helped to communicate better with patients during placements: http://ow.ly/QfMh50KR7GA
MDU Video
Final year student Zainab Hussein (aka The Multilingual Medic) explains the benefits of using your second language in medicine.
Read her article in Notes to learn more about how using her second language helped to communicate better with patients during placements: http://ow.ly/QfMh50KR7GA
Read her article in Notes to learn more about how using her second language helped to communicate better with patients during placements: http://ow.ly/QfMh50KR7GA
updated 2 years ago
Read her article in Notes to learn more about how using her second language helped to communicate better with patients during placements: http://ow.ly/QfMh50KR7GA
Find out more on how to respond to a complaint: themdu.com/guidance-and-advice/complaints
Members can get support any time day or night: themdu.com/get-mdu-support
Find out more info here: themdu.com/guidance-and-advice/guides/writing-a-report-for-the-coroner
Members can access 24/7 medico-legal support: themdu.com/get-mdu-support
See our advice on maintaining professional relationships with patients: themdu.com/guidance-and-advice/latest-updates-and-advice/maintaining-professional-relationships-with-patients
Members can access 24/7 medico-legal support here: themdu.com/get-mdu-support
Become an MDU member: themdu.com/join-mdu
Read more about acting as an expert witness: themdu.com/guidance-and-advice/guides/acting-as-an-expert-witness
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Members can get personalised advice by contacting our 24/7 advice line: themdu.com/get-mdu-support
Browse our upcoming webinars: themdu.com/learn-and-develop/webinars
07:20 the key components
16:43 the potential for prosecution
26:43 how police investigations start
34:16 what happens next?
41:24 Q&A - how long do these cases go on for?
46:00 Q&A - how do things differ in different jurisdictions?
49:34 Q&A - the Misra case
53:43 summary
View our upcoming webinars: themdu.com/learn-and-develop/webinars
5:45 Consent in medical claims
10:08 The history of consent
27:20 GMC guidance on informed consent
32:51 Takeaways and useful tips
42:54 What percentage of cases reach trail?
50:19 Q&A - very rare side effects
54:18 Q&A - when patients say 'I don't want to know, I trust you'
27:26 Q&A - good practice for documentation
Our guest speaker, GP partner and trainer and author of The GP Consultation Reimagined, 'A Tale of Two Houses', Dr Martin Brunet, explores the skills that can help identify these critical moments, and navigate them successfully to get the best outcome for both patient and doctor.
He also explored some of the concepts of his, 'Two Houses' model of the consultation and how these can apply to communication by doctors working in both primary and secondary care.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
Join our in-person course on communication skills with Dr Brunet: themdu.com/learn-and-develop/course-listing/introduction-to-communication-skills
03:31 ICE - ideas, concerns and expectations
06:34 The problems with ICE
12:40 What does this mean for secondary care?
18:01 The communication dance
22:46 When you disagree with the patient
28:10 Two houses model - the empty room
32:37 Two houses model - the high-tech room
35:38 The art of talking about blood thinners
40:25 Two houses model - room 101
47:40 Q&A - When did you come up with the Two Houses model?
48:59 Q&A - Do you have any advice for consultations gone wrong?
50:34 Q&A - Advice for when patients come in with a list
53:20 Q&A - When patients have an agenda you don't agree with
This webinar is for doctors working in England and Wales. It's intended for general practitioners, hospital doctors, training grade doctors and NHS consultants, or consultants doing a mix of NHS and private work.
MDU member? Benefit from reduced rates on Armstrong Watson's tax and accountancy services: themdu.com/my-membership/specialist-tax-and-accountancy-services
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2:30 Introduction
5:03 NHS pension scheme and sections
6:32 Overview of sections
7:35 1995 and 2008 schemes
12:43 Public sector pension reform
14:11 The NHS pension scheme remedies
15:43 Who does the McCloud Remedy impact?
17:20 Annual allowance
21:33 Changes to benefits accrued post McCloud Remedy
22:40 Contingent decisions
26:42 changes to lifetime allowance
31:01 The annual allowance tax landscape
32:55 Are there any disadvantages to apply for a higher lifetime allowance protection now?
34:03 Annual allowance excess tax charge
42:58 Employee pension contributions
45:11 Employer pension contributions
48:23 Retiring and returning with flexible retirement options
50:37 Partial retirement
52:00 Retiring and returning: how long is the break required?
Wednesday 10 July | London
Register: themdu.com/learn-and-develop/course-listing/introduction-to-communication-skills?&utm_source=youtube&utm_medium=influencer&utm_campaign=comms_skills_&utm_content=influencer
Learn more about complaints handling for hospital doctors and tips on reaching a resolution in this free webinar.
Hosted by the MDU's medico-legal advisers, Jerard Ross, Ed Nandasoma and Gaynor Whiter, the session covers:
- what constitutes a complaint and the impact it can have
- what to do when you receive a complaint and when to involve your MDO
- the PHSO's model complaint handling procedures for the NHS in England
- Q&A session with our medico-legal adviser.
Browse our upcoming webinars: themdu.com/learn-and-develop/webinars
2:18 GMC hearings
4:22 When things go wrong
9:29 Complaint case scenario
15:20 Ethical duty
23:03 Duty of candour and personal reflection
31:16 Complaints and NHS employees
38:00 Q&A: What should I do about a complaint that seems untruthful?
43:08 Q&A: Should we apologise if nothing's gone wrong?
45:58 Q&A: GMC's Duty of candour
49:41 Q&A: Common types of complaints
51:42 Q&A: Duty of candour and differential outcomes
52:44 Q&A: What's a doctor's role in the complaints process?
53:54 Q&A: Adverse incident review report
57:16 Q&A: Approval of complaints in the NHS
This webinar also covers when a death should be reported to the coroner and writing a report for an inquest.
In addition, we offer general advice on giving evidence, how to reduce the likelihood of criticism, and what to do in the event that you are criticised.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
02:42 Death and coroners court
03:55 Medical certificate and cause of death
07:09 Independent review of deaths by medical examiners in England and Wales
19:39 Writing a report for the coroner
23:00 Avoiding criticism at inquests
28:10 Interested Person status
29:49 Preparing before the inquest
35:12 Being an impressive witness
38:07 Emotions and offering condolences
39:20 What to do if you're criticised
46:22 Q&A: Discussing the case
48:36 Q&A: The new system of medical examiners and paeditaric deaths
50:26 Q&A: An interested person's involvement in the inquest
52:24 Q&A: An Interested Person statement
54:06 Q&A: GMC on self-referral
56:29 Q&A: Inquests at short notice
Hosted by the MDU's medico-legal advisers, Dr John Dale-Skinner and Dr Clare Sweeney, the session will cover:
• What constitutes a complaint and the impact it can have.
• What to do when you receive a complaint and when to involve your MDO.
• The PHSO's model complaint handling procedure for providers of NHS services in England.
• Q&A session with our medico-legal advisors.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
1:40 Complaints in general practice
13:59 Multi-agency complaints
17:52 What is a complaint?
19:58 Avoiding complaints: the seven Cs
21:27 Complaint scenario: injury and bowel cancer
27:44 Ombudsman's good complaint handling
33:44 What if the complaint is not resolved?
37:08 The Ombudsman's advice to practices
41:24 Q&A: Acknowledgement in the complaints process
43:59 Q&A: Complaints correspondence in the medical record
46:30 Q&A: Multiple complaints
48:42 Q&A: GMC guidance on complaints and practice list removal
50:02 Q&A: Complaints made by relatives where the patient is deceased
56:27 Q&A: NHS England complaints
View our upcoming webinars: themdu.com/learn-and-develop/webinars
1:56 Road traffic deaths and the public interest
10:25 Overview of the DVLA's medical standards
12:35 DVLA licensing decisions: medical standards
21:29 The decision to revoke a driving licence in the UK
24:15 Group 2 driving
28:56 Example case: concern about cognitive impairment
35:19 What is a high risk offender?
37:39 Seizures and alcohol use disorders
42:51 Mobility scooters and international driving licenses
45:24 Notifying the DVLA of licensing decisions
47:26 DVLA advice on sleep apnea and seizures
50:47 DVLA guidance on cognitive impairments and neurodivergence
56:36 How many decisions to remove a driving license are reversed?
57:06 Can doctors refer patients for driving assessments?
Get support from Doctors in Distress: doctors-in-distress.org.uk/programme
Get medico-legal support from the MDU: themdu.com/get-mdu-support
1:18 Pressures facing GPs
6:53 Pressures facing GP Partners
9:31 Mental health stigma in the healthcare sector
15:47 Sources of support
17:24 How the arts can support wellbeing
Hosted by our very own medico-legal advisor Dr Clare Sweeney and HR executive Richard Harrison from Peninsula, the session covers:
• How to manage breaches of confidentiality
• Dealing with inappropriate behaviour
• Managing staff absence
• Learnings from recent employment tribunal statistics
• Changes to come in the year ahead
View our upcoming webinars: themdu.com/learn-and-develop/webinars
2:12 Intro to Peninsula
8:38 Confidentiality in the practice
11:42 What if an employee is rude?
19:28 Disciplinary and grievance procedures
39:00 How to manage staff absences
42:11 How to manage long term sick leave
43:12 Return to work interviews and meetings
44:27 Trigger points
48:12 Employment tribunal statistics
49:59 Changes to come next year
Hosted by the MDU’s medico-legal advisers, Dr Clare Sweeney and Dr Ed Farnan, the session will cover:
• the ethical and statutory duties of candour and the key features of each
• thresholds and application of the statutory duty
• practical guidance on effective apologies
• reflections on the impact of the statutory duty of candour
• live Q&A session with our medico-legal advisers.
This webinar is aimed for a primary care audience.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
1:39 The statutory duty of candour introduction
3:20 Why is the duty of candour important?
5:32 The ethical duty of candour
11:03 Apologies
13:57 Statutory duty of candour
21:37 What to do when statutory duty of candour has been triggered
22:41 What triggers statutory duty of candour?
27:24 The threshold of the duty of candour
30:34 Duty of candour in dementia cases
34:07 Discharging the statutory duty of candour
38:46 Statutory duty of candour in Wales
39:59 Statutory duty of candour in Northern Ireland
48:59 GMC advisory committee on the duty of candour
53:39 Ombudsman's advice on apologies
MDU members should contact us directly if they have any questions about how this new guidance affects their practice: themdu.com/get-mdu-support
Hosted by the MDU's medico-legal advisers, Dr Mike Devlin and Jerard Ross, this webinar highlights resources that can help prepare you to speak up.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
3:56 Patient Safety Incident Response Framework
10:48 Systems engineering initiative for patient safety
18:35 Overview of PSIRF and guidance
19:58 The Health Services Safety Investigations Board (HSIB)
29:15 Human factors and patient safety
33:46 Human factors often seen in MDU files
36:46 The statutory duty of candour and the ethical duty
40:22 Raising concerns
44:00 Second victim
47:07 Q&A
Dr Edward Farnan, Dr Michael Devlin and Dr Clare Sweeney, discuss the principles of confidentiality, relevant guidance, and how and when to disclose information to third parties.
This webinar is for doctors in the Republic of Ireland.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
3:20 The principle of ethical confidentiality in medicine
4:47 Data protection, confidentiality and rights in the Republic of Ireland
15:30 Disclosure in the public interest
29:32 Children and disclosure of medical information
33:09 Deceased patients and confidentiality
38:36 Inadvertent breach of confidence
41:39 Disclosing information to the police
Hosted by MDU medico-legal adviser, Jerard Ross and Barrister Daniel Sokol, who has extensive experience in clinical negligence cases, the session will cover:
- key areas of fitness to practise procedures
- what happens at each stage of an investigation
- reflective practices and how these can be applied
- Q&A session with Jerard Ross and Daniel Sokol.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
8:18 Complaints stats
9:41 Common reasons for complaints
13:13 The GMC's study on insight
15:35 When should a physician reflect?
16:21 Writing a reflection
20:46 The importance of reflections in medicine
23:01 What makes a good reflective statement?
49:10 How can you demonstrate insight into a doctor's conduct?
51:59 Referring a doctor to the GMC
53:37 GMC referrals and their impact on doctors' health
56:12 How to reflect well
59:20 3 tips for writing a good reflection
We have worked closely with the GMC and made the case for there to be the maximum amount of time after publication before these standards come into force.
themdu.com/press-centre/press-releases/doctors-under-pressure-need-time-to-get-to-grips-with-new-ethical-standards-says-mdu
Hosted by the MDU medico-legal adviser, Jerard Ross and Dr Michael Quinn Consultant in acute medicine and nephrology at Belfast Health and Social Care Trust, the session will include:
- The GMC's guidance on consent
- How approaches to consent and information sharing are developing
- Tips and advice on how to implement in practice
- Q&A session with the speakers
View our upcoming webinars: themdu.com/learn-and-develop/webinars
6:13 GMC guidance on consent
9:41 Post-Montgomery case law
14:41 Self-determination
15:56 Implied consent
18:08 Basic principles of informed consent
19:22 The patient-clinician relationship
24:52 Following GMC guidance
27:12 How much information is needed?
29:50 Three methods for patient comprehension
33:13 Patients recording consultations
38:21 Failure to inform
39;20 When to record a patient consultation
43:37 Q&A
0:00 Introduction
1:42 Asking for help
3:25 You don't need to know everything
5:06 Your portfolio
7:34 Out of hours
8:52 Don't go hungry
9:28 Handing over
10:55 Dealing with difficult situations
13:26 Highlights from FY1
15:01 GMC registration
16:05 Approved practice settings
17:47 Prescribing
19:05 Final words
🌟 Sign up for MDU foundation doctor membership: themdu.com/join-mdu/foundation-doctor?&utm_source=youtube&utm_medium=social&utm_campaign=fy1&utm_content=influencer
Watch this webinar to learn more about the GMC's guidance on prescribing.
Hosted by the MDU's medico-legal advisers, Dr Nicola Lennard and Dr Edward Farnan, the session will cover:
- medico-legal factors to consider when prescribing remotely
- the pitfalls of shared care, unlicensed medication and self-prescribing
- Q&A with our panel of medico-legal advisers.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
2:01 what is prescribing?
6:06 The cost of adverse incidents
10:19 Communication problems
15:07 GMC guidance on prescribing ethics
18:17 GMC advice on shared care
22:00 Unlicensed medicines
24:31 Remote Consultations
34:16 Q&A - Patients who are going abroad
37:19 Q&A - Regular monitoring
39:49 Q&A - Prescribing unlicensed drugs
41:51 Q&A - The role of pharmacists
43:01 Q&A - Patient information leaflets
45:33 Q&A - Prescribing for a visiting relative from abroad
47:30 Q&A - Prescribing in a remote setting
51:04 Q&A - Sexual health and communication with GPs
52:53 Q&A - Over-the-counter medication
54:45 Q&A - Self-prescribing
56:54 Q&A - Lost control medicines
Whether you’re moving into a second foundation training year, looking at FY3 opportunities or applying for speciality or core training, we can offer 24-hour medico-legal advice and step-by-step support.
themdu.com/my-membership/foundation-doctors
Hosted by the MDU's medico-legal advisers, Jerard Ross, Dr John Dale Skinner and Dr Ed Nandasoma, the session will cover the steps to take when assessing a patient's capacity to make a decision regarding their treatment and other key areas.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
2:32 Capacity legislation
8:54 Applying the medical capacity test in Scotland
16:57 Lasting power of attorney
21:17 Advanced decisions
28:20 Communication of advanced decisions
33:21 Will and disputes
36:01 Testamentary capacity
46:43 Retrospective requests for a report
48:17 Summary
49:24 Q&A - testamentary capacity assessment
51:06 Q&A - capacity in the emergency department
54:27 Q&A - questions to assess capacity
56:30 Q&A - paperwork when assessing capacity
The RMBF offer financial support, money advice and information when it is most needed.
Join the MDU for your first foundation year and £5 from your £10 FY1 subscription will be donated to RMBF
Join here: themdu.com/join-mdu/foundation-doctor
For further support, visit
the RMBF rmbf.org
mind mind.org.uk
nhs every mind matters nhs.uk/every-mind-matters
frontline19 frontline19.com
youokaydoc youokaydoc.org.uk
The MDU health & well-being page themdu.com/get-mdu-support/health-and-wellbeing
Delivered at your hospital or online, and as part of existing departmental, clinical governance and audit meetings, or grand rounds.
Book your free seminar here: http://ow.ly/VpHB50OluOg
In the first year of the state-backed indemnity scheme operating, we opened over 6,500 new case-files on behalf of members relating to matters that were not covered by the scheme.
Read more: http://ow.ly/Nxyy50NH6lO
Our recording delves into the details of coroners' investigations with particular reference to deaths involving patients in long term opioid medication.
View our upcoming webinars: themdu.com/learn-and-develop/webinars
2:26 The risks of opioid prescribing in the UK
5:02 UK opioid prescribing data
9:10 Prevention of future death reports
14:40 Demystifying deprescribing opioids
15:26 The problem with opioids in the UK
20:37 Opioid stewardship
25:02 Why deprescribing opioids is so challenging
28:09 Safe prescribing of opioid medications
40:06 Q&A - Seniors and opioid dosage
42:14 Q&A - Combination of gabapentinoids and opioids
44:09 Q&A - Daily dose budgets
47:06 Q&A - Weaning off medications under sedation
50:16 Q&A - Palliative care and opiate prescribing
56:12 Q&A - Prescribing opioids under pressure
58:18 Q&A - Gabapentinoids and anxiety disorders
View our upcoming webinars: themdu.com/learn-and-develop/webinars
02:18 Fitness to practice hearings
04:22 Complaints to the GMC
09:29 Complaint example
23:03 Duty of candour and personal reflection
31:16 Complaints in the NHS
35:30 Complaints summary
37:35 Q&A - Good medical practice
38:00 Q&A - What should a doctor do when a complaint appears to lack truth?
43:08 Q&A - Why should we apologise if nothing has been done wrong?
45:58 Q&A - Duty of candour
49:41 Q&A - Common types of complaints
51:42 Q&A - Duty of candour and differential outcomes
52:44 Q&A - What is a doctor's role in the complaints process?
53:54 Q&A - Adverse Incident Review Report
💸 Take advantage of up to 70% off your first year of GP membership.
Membership benefits include:
☑️ Professional medical indemnity for work not covered by the state backed-indemnity scheme
☑️ Robust defence of your professional reputation if you face a GMC or disciplinary hearing and need expert support and representation
☑️ Confidential 24-hour medico-legal helpline
☑️ Practical guidance on writing reports, planning effective responses to patient complaints and preparing for attendance at coroner’s court
Find out more: http://ow.ly/sQfq50NGWXn
Benefits include:
☑️ Free employment law and health and safety advice lines
☑️ Free confidential employee assistance helpline
☑️ Unlimited and free seminars for your practice
☑️ Support for GP networks
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Learn more about membership: themdu.com/join-mdu
Read more: themdu.com/guidance-and-advice/guides/coroners-inquiries
If you fail to maintain confidentiality, a patient might be reluctant to reveal the private or sensitive information you need in order to treat them appropriately.
Key areas covered:
- The general principles of confidentiality and how to apply them in practice
- Latest GMC guidance and medico-legal considerations
- How and when to disclose information to third parties
- Q&A session with MDU medico-legal advisers
View our upcoming webinars: themdu.com/learn-and-develop/webinars
Our expert team of doctors, lawyers and claims handlers are on your side. Our medico-legal advisers are available between 8am to 6pm, Monday to Friday.
We also provide a 24-hour advice line for medico-legal emergencies or urgent queries, 365 days a year.
Learn more about good practice in complaints handling and where you can turn for support.
(England & Wales only)
View our upcoming webinars: themdu.com/learn-and-develop/webinars
View our upcoming webinars: themdu.com/learn-and-develop/webinars
Read more in the student hub: http://ow.ly/q4V550MOgla
Visit the student hub to browse our latest articles, interviews and videos created by fellow students and doctors - and find out how we can help you during your studies and throughout your career.
Learn more about member benefits, access to revision resources, free elective indemnity, member discounts and more.
👉 themdu.com/for-students
🤝 Ensure proper hand over while off duty
🚓 Get advice if police request information on patients suspected of drink driving
💊 Avoid prescribing for yourself or family
🎁 Keep a gift register
👩🏾⚕️ Remain professional on social media
Read our festive dilemmas for more: http://ow.ly/4yJ450M3jWL
Student and foundation liaison manager Becca answers your commonly asked questions.
Find out more about student membership and what it includes: http://ow.ly/wFWb50M3cXu
As long as you were a member at the time of the incident, and the work falls within the scope of practice that's detailed on your membership, you'll be entitled to our help.
Find out more about student membership and what's included: http://ow.ly/XSnJ50M36rl
Student and foundation liaison manager Becca answers your commonly asked questions.
Find out more about student membership and what's included: http://ow.ly/qYmO50M36cY
However, it's important to:
📋 Keep a record of all gifts
👥 Be careful to avoid any misunderstandings
💎 Don't accept gifts that could be seen to affect your professional judgement
📃 Check your local policy to see if they need to be declared
Take a look at our festive dilemmas for more: http://ow.ly/4YEE50LW2fr
Read more advice from Leah in the latest issue of Notes: http://ow.ly/79Y950KR7yq
View our upcoming webinars: themdu.com/learn-and-develop/webinars