COVID-19 The Answers on Travel Credits & Refunds @cato-councilofaustralianto7525

CATO - Council of Australian Tour Operators There has been a lot of debate recently on why travel credits are being issued rather than refunds and when refunds are being issued why they are taking so long to be processed.

The Council of Australian Tour Operators (CATO) represents the land supply sector of the Australian travel agencies. Our members, who include tour operators, wholesalers and destination experts, create, supply and deliver the travel products sold online and through travel agencies. Our members, many of them Australian based family companies, help your holiday dreams come to life.

COVID-19 has clipped all our wings and has devastated the global travel and tourism industry. With this has come certain challenges for both consumers and the industry.

In this video CATO chair Dennis Bunnik provides the answers as to why travel credits are being offered rather than refunds and when refunds are being issued why they are taking so long to be processed. The purpose of this video is to provide greater understanding of the processes and systems behind the scenes that the industry is tackling to unravel the millions of holiday bookings that have had to be cancelled due to COVID.

Further information on the Council of Australian Tour Operators can be found on our website:

www.cato.travel

updated 6 years ago

COVID-19 The Answers on Travel Credits & Refunds

CATO - Council of Australian Tour Operators 2020-05-26 | There has been a lot of debate recently on why travel credits are being issued rather than refunds and when refunds are being issued why they are taking so long to be processed.

The Council of Australian Tour Operators (CATO) represents the land supply sector of the Australian travel agencies. Our members, who include tour operators, wholesalers and destination experts, create, supply and deliver the travel products sold online and through travel agencies. Our members, many of them Australian based family companies, help your holiday dreams come to life.

COVID-19 has clipped all our wings and has devastated the global travel and tourism industry. With this has come certain challenges for both consumers and the industry.

In this video CATO chair Dennis Bunnik provides the answers as to why travel credits are being offered rather than refunds and when refunds are being issued why they are taking so long to be processed. The purpose of this video is to provide greater understanding of the processes and systems behind the scenes that the industry is tackling to unravel the millions of holiday bookings that have had to be cancelled due to COVID.

Further information on the Council of Australian Tour Operators can be found on our website:

www.cato.travel

Highlights from the CATO Christmas Lunch 2023

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CATO Christmas Lunch 2022

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Wheres the Plan? Today Show 23 July 2021

CATO - Council of Australian Tour Operators 2021-07-23 | Intrepid Group Managing Director Asia-Pacific and CATO Board Member Brett Mitchell appeared on Channel 9's Today Show to call for increased government leadership to help Australia recover from the COVID crisis.

"A plan without dates and measurable outcomes is not a plan.

"We need strong leadership, clear timelines and a sense of urgency.

We need vaccines and clearer messaging around them.

We need more than words, we need concrete actions.

Other countries are finding a pathway out and Australia needs to do the same.

We are part of a global community and to beat this virus we need to be doing more to help our neighbours and less fortunate countries."

The Council of Australian Tour Operators (CATO) represents the land supply side of the Australian travel industry. Our members create, market and deliver the holiday experiences that enable Australians to explore their own country and the world and return home safely. www.cato.travel