ZoomIntroducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform. AI Companion helps individuals and teams achieve more, and it can help you improve productivity, collaborate seamlessly, and express yourself better throughout your workday.
Zoom AI Companion is now available at no additional cost with paid Zoom user accounts. Select verticals and geos may be excluded.
Zoom AI Companion, your new generative AI digital assistantZoom2023-09-05 | Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform. AI Companion helps individuals and teams achieve more, and it can help you improve productivity, collaborate seamlessly, and express yourself better throughout your workday.
Zoom AI Companion is now available at no additional cost with paid Zoom user accounts. Select verticals and geos may be excluded.
Learn more: explore.zoom.us/en/ai-assistantKarla Guerrero | Humans of CXZoom2024-10-17 | For our next 'Humans of CX' episode, we're shining the spotlight on Karla Guerrero, Tech Support Engineer at Zoom, who takes pride in delivering genuine, human-centered customer service. 👩💻
🗣️ In her words: “I recently received some amazing feedback from a customer who said, it's really refreshing to have excellent responses from people providing customer service rather than bots and people following screens—that really made my day!” 💙
Explore more uplifting #CX stories and discover ways to elevate your agents 👉 zm.me/Humans-of-CXOracle Red Bull Racing brings Zoom trackside for critical race communicationsZoom2024-10-16 | From designing championship-winning cars to connecting the team during race week, Oracle Red Bull Racing relies on Zoom Workplace for fast-paced communication.
Find more Zoom customer stories at zoom.com/en/customer-stories/allEp. 29 | Zoomtopia 2024 Recap | Got a Minute? with Patrick KelleyZoom2024-10-16 | #Zoomtopia 2024 delivered some game-changing AI-first innovations, and Patrick Kelley is here to break them all down! ⏱️
Watch our latest ‘Got a Minute?’ episode as he recaps all the exciting new Zoom product updates announced at the event—from AI Companion 2.0 to AI Studio, industry-specific solutions, and much more. ✨Carren Haudar | Humans of CXZoom2024-10-15 | In this Humans of CX episode, we're featuring Carren Haudar, who reminds us that patience and empathy are at the heart of great customer experiences. 💙
💬 “The key is taking time. You have to understand their level of understanding of how things work. So explaining to him and walking him through how to use it for the first time." - Carren Haudar, Tech Support Engineer, Zoom 👩💻
Watch more inspiring hashtag#CX stories and find resources to help empower your agents with hashtag#AI here 👉 zm.me/Humans-of-CXHow Viewrail transformed its operations and customer experience with ZoomZoom2024-10-11 | Viewrail is a custom stair and railing manufacturer that has been crafting high-quality products and are committed to turning people’s dream homes into reality. But behind the scenes, Viewrail was dealing with disconnected communications systems and a cumbersome tech stack. By deploying Zoom Workplace, Zoom Contact Center, Zoom Virtual Agent, and Zoom Revenue Accelerator with Zoom AI Companion built-in, they’ve transformed their operations, boosted productivity and expended their customer service channels. Read more at zoom.com/en/customer-stories/viewrailMJ Equiron | Humans of CXZoom2024-10-10 | In our next Humans of CX spotlight, we’re excited to introduce MJ! She goes above and beyond in her technical support role to make a real difference in her customers' lives 👩💻💙
💬 “I can feel the tears of her happiness in her voice and I'll never forget what she said…MJ, you are an angel, you saved my day and you will save a child. Bless your heart.” -MJ Equiron, Tech Support Engineer, Zoom
Missed the CX spotlight at #Zoomtopia? No problem—you can still catch all the insights on Zoom CX innovations focused on AI, and how automation and advanced AI technologies are playing a starring role in shaping the future of customer experiences by watching the video-on-demand here ➡️ zm.me/4eCPAABZoomtopia Keynote | 2024Zoom2024-10-10 | Tune in to the Zoomtopia keynote live on YouTube on October 9, and hear directly from Zoom founder and CEO Eric S. Yuan and other product leaders where we’ll showcase and announce groundbreaking innovations and you’ll learn how to Work Happy with Zoom AI Companion ✨
#ZoomtopiaWenceslao Unzueta - West Telco | Humans of CXZoom2024-10-08 | 🚀 To kick off our Humans of CX series, we’re spotlighting Wenceslao Unzueta from WestTelco, who leveraged Zoom to streamline customer communications, enabling him to go above and beyond for his clients.
💬 “I have lived many experiences with clients, from servicing a client during working hours, even if I had to wake at 4 in the morning, to studying new languages.” -Wenceslao Unzueta, Customer Experience, West Telco
Want invaluable insights into how Zoom CX is revolutionizing the contact center? RSVP to hashtag#Zoomtopia and catch the CX spotlight, "AI and the Future of Customer Experience," on October 9 👉 zm.me/ZT24-RSVPHumans of CX | ZoomZoom2024-10-07 | Today marks the first day of Customer Service Week 2024! 🎉 As AI continues to transform the industry, let’s not forget our incredible customers and tech support engineers who bring the heart to #CX 💙 Over the next few weeks, we’ll be spotlighting their talent and dedication in a special series: Humans of CX! 👤✨
Join us at #Zoomtopia on October 9 for the CX spotlight, "AI and the future of customer experience," where Zoom’s CX leaders will explore how AI empowers—not replaces—agents and more. Don’t miss out! Register now 👉 zm.me/ZT24-RSVPEp. 28 | Zoom Advanced Enterprise offerings | Got a Minute? with Patrick KelleyZoom2024-10-02 | Got a minute to explore how Zoom's advanced enterprise offerings address the complex needs of large organizations? 👉 zm.me/3XOjRoM
In this episode, Patrick Kelley dives into how these offerings can help you deploy Zoom services in a compliant, secure, and efficient way. Watch for more insights! ✅Unlock Professional Streaming with RTMPZoom2024-09-26 | Unlock the power of professional streaming with RTMP on Zoom Events! In this comprehensive video, we'll guide you through the process of integrating high-quality, secure video feeds into your Zoom webinars and events. Learn how to leverage popular streaming tools like OBS, vMix, and eCamm Live to create broadcast-quality experiences for your attendees.
We'll walk you through the entire setup process, from configuring your Zoom Events session to setting up your streaming platform. You'll discover how to generate and manage stream keys, configure your streaming software, and launch your event with confidence.Ep. 27 | Zoom Workflow Automation | Got a Minute? with Patrick KelleyZoom2024-09-10 | Ready to put hours back in your workday? ⏱️
Let Patrick Kelley show you how to automate routine tasks and focus on what really matters with Zoom Workflow Automation, now in beta! 💻Bring the ghoul vibes to your Zoom Meeting with Beetlejuice Beetlejuice x Zoom Virtual Backgrounds 🪲Zoom2024-09-05 | Bring the ghoul vibes to your next Zoom Meeting with Beetlejuice Beetlejuice x Zoom Virtual Backgrounds 🪲🧃
Visit the link in our bio to download your favorite @WarnerBrosPictures #Beetlejuice virtual backgrounds, then in your Zoom Workplace app go to Settings, then Background & Effects, then Click +, then Add video, then Upload file
#Beetlejuice is playing in theaters everywhere TONIGHT. It’s Showtime! 🎥🍿Ep. 26 | Workvivo Updates | Got a Minute? with Patrick KelleyZoom2024-09-05 | Got a minute to join Patrick Kelley for an update on the latest with Workvivo? 🌟
From streamlining internal communications to boosting engagement, Workvivo by Zoom brings company culture to life digitally 🖥️ Let Patrick fill you in on the details and see why the platform is a Gartner Magic Quadrant Leader and Meta’s only official migration partner! 💪Ep. 25 | Smart name tags for Zoom Rooms | Got a Minute? with Patrick KelleyZoom2024-09-03 | With hybrid work on the rise, Zoom Rooms and innovations like smart name tags can help transform your hybrid work experience 💪
Zoom Rooms delivers seamless hybrid meetings with features like HD video and intelligent director. Plus, our latest innovation, smart name tags, uses AI to enhance inclusivity and make it easier to identify participants, creating a more connected hybrid work environment 🏢✅
Catch all the details from Patrick Kelley in our latest “Got a minute?” episode 🎥Ep. 24 | Zoom Webinars Up to 1M Attendees | Got a Minute? with Patrick KelleyZoom2024-08-23 | Zoom just made it easier than ever to host an extra-large, high-capacity virtual gathering with our newest offering: single-use Zoom Webinars licenses that can accommodate up to 1 million attendees 🆕 🎉
So, what does this mean for you as an event host? Learn more from Patrick Kelley in our latest “Got a minute?” episode ⏯️Smart name tags for Zoom RoomsZoom2024-08-23 | Smart name tags leverages AI to apply name tags to people in a Zoom Room, making it easier for other participants to know who is in the room, regardless of whether or not someone is speaking. Enabling this feature can help make meetings more inclusive and productive, allowing each Zoom Rooms participant to be seen and identified.Elevate Your Events with the Zoom Music AppZoom2024-08-23 | Elevate your virtual events with the Zoom Music App, powered by Triple Scoop Music. Choose from pre-curated playlists or create your own. Blend music seamlessly with fade settings. Set the perfect tone for webinars and presentations. Licensed tracks are ready for any Zoom session. Transform your next virtual event with the perfect soundtrack!Register for Zoomtopia - October 9, 2024Zoom2024-08-20 | Registration is now open for Zoomtopia 2024! ➡️ zm.me/3yPMGsv
Join us from wherever you are in the world to learn how to Work Happy with Zoom AI Companion ✨ Plus, hear groundbreaking innovation and solution deep dives from our experts and customers in our immersive breakout sessions 🤝
Reserve your spot today 🎟️ 🗓️ Americas: October 9 🗓️ APAC/Japan/EMEA: October 10Zoom Webinars can now host up to 1 million participantsZoom2024-08-19 | 🆕 You can now host up to 1 MILLION attendees with Zoom Webinars 👉 zm.me/webinars1Million
Starting today, Zoom is now offering a range of single-use webinar options to accommodate larger event sizes 🙌
You can now choose webinars for 10K, 50K, 100K, 250K, 500K, and 1M attendee capacities! Each single-use webinar package also includes support from Zoom’s Event Services team to ensure hosts deliver a professional, engaging experience 👩💻Cross into the Afterlife with Beetlejuice Beetlejuice x Zoom Virtual Backgrounds 🪲🧃Zoom2024-08-12 | The ghost with the most is coming to your Zoom Meetings! 🪲🧃 Cross into the Afterlife with the Beetlejuice Beetlejuice x Zoom Virtual Backgrounds.
Visit the link in our bio to download your favorite @WarnerBrosPictures #Beetlejuice virtual backgrounds, then in your Zoom Workplace app go to Settings, then Background & Effects, then Click +, then Add video, then Upload file
Happy Zooming with Beetlejuice Beetlejuice. It's Showtime!Ep. 23 | Introducing Zoom Docs | Got a Minute? with Patrick KelleyZoom2024-08-08 | Got a minute for Patrick Kelley to share more about the AI-first, next-gen capabilities of Zoom Docs? 🗒️
With Zoom AI Companion built in, Zoom Docs is a collaborative solution designed to revolutionize your productivity and teamwork ✨Introducing Zoom Docs: The AI-first collaborative docs solution for Zoom WorkplaceZoom2024-08-05 | 🆕 Say hello to greater productivity with Zoom Docs, the AI-first collaborative docs solution for Zoom Workplace 👉 zm.me/3yuFIcj
Zoom Docs’ AI-first modular design easily adapts to team and project needs, including documents, wikis, tables, and project trackers — providing a single place to manage work 📂✅ With the power of AI Companion, Zoom Docs simplifies work and brings information together for optimal results.Zoom Docs DemoZoom2024-08-05 | Supercharge Zoom Workplace collaboration with AI-first docs that transform meeting content into actionable documents, wikis, and projects. Zoom Docs is built with AI Companion at its core and is tightly integrated with Zoom Meetings to optimize team collaboration and boost productivity. Keep information organized and get your work done in one place with AI-first collaborative docs that adapt to different personal and team needs.
Zoom Docs is now available at no additional cost with paid Zoom user accounts. Select verticals and geos may be excluded.
Learn more: zoom.com/en/products/collaborative-docsIntroducing Zoom Docs with AI CompanionZoom2024-08-05 | Supercharge Zoom Workplace collaboration with AI-first docs that transform meeting content into actionable documents, wikis, and projects. Zoom Docs is built with AI Companion at its core and is tightly integrated with Zoom Meetings to optimize team collaboration and boost productivity. Keep information organized and get your work done in one place with AI-first collaborative docs that adapt to different personal and team needs.
Zoom Docs is now available at no additional cost with paid Zoom user accounts. Select verticals and geos may be excluded.
Learn more: zoom.com/en/products/collaborative-docsIntroducing Page Builder from Zoom EventsZoom2024-07-26 | Page Builder is a new feature for Zoom Sessions and Zoom Events that allows event organizers to create branded and cohesive event pages without requiring technical expertise or additional costly tools. With an intuitive drag-and-drop editor, flexible customization options, and AI-powered text and image generation, Page Builder empowers event marketers to craft beautiful, on-brand event experiences effortlessly.Work Happy with Zoom AI CompanionZoom2024-07-26 | Work Happy with Zoom AI Companion
Looking for a little magic in your workday? Zoom AI Companion will eliminate those tasks you just don’t have time for, like taking notes, answering meeting questions, and helps you respond to your coworker all with the click of a button. Zoom AI Companion is included at no additional cost for eligible paid plans.How to configure Zoom AI Companion as an individual userZoom2024-07-19 | Learn how to configure Zoom AI Companion as a user if your Zoom admin has enabled AI Companion on your Zoom account.How to use Zoom Workflow Automation (Beta)Zoom2024-07-19 | Learn how to improve productivity by building powerful workflows across your organization.Getting Started with AI Companion AdministrationZoom2024-07-18 | Learn how account Admins can help their organizations get the most out of AI Companion by enabling certain features and capabilities for users and groups on the account.
▪️ Introduction 0:00 ▪️ Configure account settings 0:27 ▪️ Configure group settings 03:00 ▪️ Configure individual settings 03:40 ▪️ How Zoom handles your data 04:01
💡 Have an idea or some feedback? We’d love to hear it! ➡️ zoom.us/feedZoom Experience Center London Grand Opening | June 2024Zoom2024-07-01 | Discover the future of collaboration: Zoom unveils immersive Experience Center in London.
Zoom has opened its new Experience Center in London, where it showcases its innovative AI-powered collaboration solutions and commitment to sustainability with immersive meeting spaces and interactive demonstrations.
Find out more: zoom.com/en/blog/ec-london-openingHow to use Zoom AI Companion Smart Compose in Zoom EventsZoom2024-05-23 | Learn how to generate event content faster by using Zoom AI Companion in Zoom Events with smart compose.How to use Zoom AI Companion Smart RecordingsZoom2024-05-23 | Learn how to use smart recordings in your Zoom Meetings so you can view meeting highlights, get presentation coaching and next steps all in one place.How to use Zoom AI Companion Team Chat Thread SummaryZoom2024-05-23 | Learn how to summarize your Team Chat threads so you can quickly get caught up on your unread messages.The future is here: AI Companion for Zoom PhoneZoom2024-05-20 | AI Companion for Zoom Phone boosts productivity by helping you stay on top of your communications across calls, voicemails, and SMS messages.Zoom Meetings InnovationsZoom2024-04-30 | Streamline communications with AI-powered communications that work together effortlessly on Zoom Workplace. Explore new meetings innovations that help collaboration before, during, and after meetings. Learn more: zoom.com/zoomworkplaceHow to use Zoom AI Companion Meeting SummaryZoom2024-04-29 | Learn how to use AI Companion Meeting Summary so you and the meeting participants can receive a summary of your meeting along with action items after the meeting is over.How to use Zoom AI Companion Meeting QuestionsZoom2024-04-25 | Learn how to use Zoom AI Companion Meeting Questions features to help you get caught up in a meeting or ask questions about what is taking place during a meeting.How Moffitt Cancer Center redefines patient care with ZoomZoom2024-04-22 | The Florida-based cancer treatment and research center operates with a mission to contribute to the prevention and cure of cancer. As the center’s focus on telehealth began to evolve, so did the need for a scalable platform that could support its virtual healthcare offerings. Moffitt turned to Zoom to provide a single solution for unified communications helping increase productivity and collaboration for their employees as well as increase virtual telehealth visits by 5,000%.Ep. 22 | Zoom Contact Center Innovations | Got a Minute? with Patrick KelleyZoom2024-04-22 | Got a minute to hear about all of our new Zoom Contact Center innovations? ⏰
Catch up on the latest AI-powered customer experience capabilities from Zoom with Patrick Kelley! 👤Zoom Virtual Agent: Conversational AI for Better CXZoom2024-04-17 | Zoom Virtual Agent, our intelligent conversational AI and chatbot solution, works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for support and IT organizations. Zoom Virtual Agent uses natural language processing and machine learning to accurately understand and instantly resolve issues and improve experiences for customers around the globe. Zoom Virtual Agent is built directly on Zoom’s platform and backed by the enterprise-grade security, scalability, and amazing user experience that customers expect from Zoom. It’s a powerful product on its own, but even better when paired with Zoom Contact Center and the rest of Zoom’s customer experience offerings for a full AI-powered, omnichannel experience.Delivering the Future of Employee & Customer Happiness Today | Enterprise Connect 2024 KeynoteZoom2024-04-16 | We’ve all heard a lot about the future of work. And a lot about how AI will impact it. Generative AI has opened up new possibilities for how we communicate, collaborate, and serve our customers. In this keynote, you’ll hear and see Zoom's vision for revolutionizing work with Zoom Workplace, bringing innovative AI, meetings, communication, and collaboration solutions to market that you can use today.
Smita Hashim, Zoom’s Chief Product Officer, will lead the session along with Mahesh Ram, Zoom's Head of Product for AI Products & Revenue Accelerator and Michelle Couture, Zoom's Global Lead of Customer Experience Product Marketing showcasing how opening up access to generative AI across the enterprise improves employee engagement and strengthens customer relationships while managing tight budgets and concerns on data privacy.
Learn more at zoom.comHow Good American leveraged Zoom Events to make their hybrid open casting more inclusive than everZoom2024-04-10 | Earlier this year, we teamed up with Good American to help bring their mission of inclusivity to life through their hybrid open casting call.
By leveraging Zoom Events alongside Email Compose with AI Companion, Good American effectively removed geographical barriers to entry, resulting in record numbers of international applicants and helping make their casting more inclusive than ever. 💙
Stay tuned for the 2024 #GoodSquad, powered by Zoom Events! Learn more 👉 zm.me/Customer-Story-GAEp. 21 | Enterprise Connect Recap | Got a Minute? with Patrick KelleyZoom2024-04-04 | We recently unveiled over 40 new innovations:
✅ Zoom Workplace, our new AI-powered collaboration platform ✅ Ask AI Companion (coming soon!) ✅ A reimagined Zoom Meetings experience ✅ New Zoom Contact Center, Phone, Team Chat capabilities ✅ And so, so much more!
Here to recap it all for you is Patrick Kelley. Watch now!Zoom for Customer ExperienceZoom2024-04-02 | We get it—customers today want seamless service, personalized experiences, and quick solutions. Discover how Zoom Contact Center makes it simple to meet these demands while empowering agents and boosting business outcomes—all from the familiar, unified, and AI-powered platform you already trust and love. Learn more: www.zoom.com/zcxEp. 20 | Zoom Workplace | Got a Minute? with Patrick KelleyZoom2024-03-28 | What an incredible week it's been since the big #ZoomWorkplace reveal at #EnterpriseConnect! 💙
Come along for our next "Got a Minute?" episode as Patrick Kelley shares a quick recap about our groundbreaking AI-powered collaboration platform that:
Watch now!Zoom & Twilio presents: Migrating to and Building with Zooms Video SDKZoom2024-03-26 | Join Zoom’s Developer Relations team and Twilio’s Head of Engineering and Director of Product Management to learn about building with Zoom’s core technology through our Video SDK.
Discover how your application can benefit from the industry-leading video platform that inspired Twilio’s product team to select Zoom’s Video SDK as the migration partner for Twilio’s Programmable Video platform.
In this session, we will cover: • How your application will benefit from our industry-leading video platform • Best practices for serving new audiences + additional opportunities for revenue • Enablement strategies for innovation across industries and verticals • Live Q&A to answer all your burning questions
If you are looking to serve new audiences and create additional opportunities for revenue, our Video SDK provides the tools you need to build, while still using your own branding and building your own user interface. From telehealth to education, hiring to real estate, join us and explore how Zoom’s Video SDK can enable your innovation.Welcome to Zoom Workplace, your AI-powered collaboration platformZoom2024-03-25 | Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Transform how you work with Zoom Workplace, bringing communication, employee engagement, spaces, and productivity solutions together on a single platform with AI capabilities woven throughout.
Zoom AI Companion is at the core of Zoom Workplace and included at no additional cost for eligible paid plans.
Learn more at zoom.com/zoomworkplaceHow Vensure transforms client care with ZoomZoom2024-03-15 | After many years of offering customers just two ways to get in touch for their payroll needs—phone and web chat—both of which ran on separate platforms, Vensure, a global payroll software company, needed to broaden its channel options. Vensure chose Zoom Contact Center and Zoom Virtual Agent to provide an omnichannel contact center solution (call, SMS, email, or chat) allowing customers to pick their preferred channel for customer service.Ep. 19 | AI Companion Analytics Dashboard | Got a Minute? with Patrick KelleyZoom2024-03-06 | Recently introduced ✨ Zoom AI Companion ✨ to your workforce?
Whether your goal is to enhance your data-driven decision-making or gain deeper insights into your employees' usage of Zoom AI Companion throughout their workday, the Zoom AI Companion analytics dashboard has you covered. ✅
Join Patrick Kelley as he walks us through the capabilities of the Zoom AI Companion analytics dashboard in this week’s episode of “Got a Minute?" 📈