© WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited.
American Society for Quality, Quality Management Division
Interview made in the 1990s during production of “An Immigrant’s Gift.”
© WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited.
© WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited.
updated 10 years ago
© WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited.
In this informative 45-minute webinar, you will:
- Gain a grasp of the CMI BoK's structure in the 13 knowledge areas.
- See how organizational maturity levels build on each other: Project change management, business change readiness and organizational change leadership.
- Understand the framework of context, the practice, then theory.
A lot of organizations and teams are striving to become agile but might not have the right tools. There are several different agile methodologies, and sometimes people can get lost trying to understand what they need to keep their project moving. This session will provide an overview of agile and review different agile methodologies, examine several common tools agile teams leverage for estimates, organizing work and lessons learned, and share experience from successfully applying agile tools at work.
In this informative 45-minute webinar, you will learn:
- Common agile methodologies used by teams
- Best practices for leveraging agile tools
- How to apply agile in the workplace
This talk will help the attendees understand how to develop a strategy using various tools and to deploy that strategy using a proven framework with key talking points from a use case study done at Westinghouse Electric.
In this informative 45-minute webinar (with 15 minutes Q & A), you will learn:
- The 5 key steps to strategic planning deployment and development (SPDD)
Executing SPDD via the Hoshin Kanri method
- A case study for implementation from Westinghouse Electric
This talk will help make sense of the many approaches to both leading and managing change. Many pros and cons of these approaches will be shown, including how many quality experts today see their attributes.
The second webinar in this series on September 18, 2024 will explore what an ideal change management approach would look like for small to medium sized organizations.
In this informative 45-minute webinar, you will:
· Understand the main approach of the major change management systems
· Learn Pros and Cons of these approaches
This talk will discuss the Quality Revolution that we are experiencing right now! It will clarify what leaders need to know and do to ensure a highly responsive and engaging environment. It will provide insights to help leaders position themselves to strive, drive, and thrive regardless of their role or place on the organizational chart. It will be a thought-provoking challenge to shake up a few preconceived notions, to rattle the cages of closely held perspectives and ideas, and to provide a little wisdom about what quality is and is not. It will be a call to action for those who want to maintain organizational and operational viability and sustainability. It will be an EDUCATION!
In this informative 45-minute webinar, you will learn ways to:
- Embrace quality in a more creative and innovative way that increases your ability to lead more effectively and efficiently;
- Identify what is hindering organizational transformation, and ‘nail’ what you could do about it;
- Create your own plan of action to capture your personal and professional goals which ultimately lead to a quality outcome(s);
- Have FUN and laugh out loud!
Quality managers often work as facilitators to guide a team throughout a project or during important meetings. A key part of this includes facilitating meetings and bringing key stakeholders together to make important decisions. The use of facilitation skills is vital to making progress on large initiatives.
Risk management is an important aspect of quality management and process improvement. If risks are not managed properly, it could jeopardize a process and harm organizations. This could lead to frustration, delays, lawsuits, and loss of resources. Effective risk management is an essential part of leading and sustaining process improvement. This session will 1) examine the purpose of risk management 2) discuss the key elements of risk management 3) share lessons learned from experience.
In this informative 45-minute webinar, you will learn:
Basic definitions regarding risk and mitigation
Best practices for managing risk in projects and organizations
Share thoughts on emerging risks in Quality 4.0 and beyond
Recorded: June 12th, 2024
This talk will help prepare for software supplier evaluation, audit, and management to make better recommendations and decisions for your business.
The modern oversight organization is one that has adapted to evolving sociotechnical work environments to better support risk management and improve safety and enterprise performance. In this session, Deming Prize winning team member and pioneering Nuclear Quality Assurance expert Rob De La Espriella draws from four decades of experience to provide insights into how we can enhance traditional oversight programs to elevate their value proposition.
Discover the secrets to striking the perfect balance between the need, the ask, and the donor's interests and priorities, all while unleashing the maximum impact. Get ready for a webinar that turns fundraising into a thrilling adventure!
This talk explores how quality management and fundraising teams can partner to advance their shared mission.
Recorded April 3, 2024
Do you lead a hybrid or remote team? Are you concerned about workplace culture?
The COVID-19 pandemic accelerated hybrid and remote work. This is a trend that will continue as organizations look to fill key roles with remote workers from across the U.S. or world. Leading a virtual team can often be more complex than managing associates in a traditional office setting. There are also opportunities to build a strong culture and provide career enrichment for remote workers. This session will provide an overview of the difference between leading in a traditional office setting vs. virtual teams, reflect on best practices for developing a strong culture, and share lessons learned from my experience.
Recorded: Mar 27, 2024
"Quality 4.0" is a term that references the future of quality and organizational excellence within the context of Industry 4.0. Quality professionals can play a vital role in leading their organizations to apply proven quality disciplines to new, digital, and disruptive technologies. To achieve excellence through quality is to embrace the future of quality.
Recorded March 13, 2024
Do you want to know about how Process Capability (Cpk) and Measurement System Analysis (MSA) are inter-related to each other? This is especially important if you have critical measurements where you need to enable your teams need to make the right decision.
This talk will provide a refresher on Cpk and MSA and show how they interact with each other.
Recorded on February 27, 2024
This talk will enable you develop and analyze a Kano survey to understand the diverse needs of customer segments, identify customer needs and categorize them based on their impact on customer satisfaction, and prioritize customer needs effectively using strength values.
Recorded February 14, 2024
This talk will help you on Mastering the Art of Strategic Planning, Development, and Deployment (SPDD).
In this informative 45-minute webinar, you will learn:
- The 5 Stages of Strategic Planning Development and Deployment
- The set of ten universal tools used to articulate the SPDD.
- The Analogy with Strategic Golf Game
This talk will share the characteristics of successful digital transformation leaders, but through proven best practices for their development and the history and importance of coaching, all leading to sustaining innovative organizations.
In this informative 60-minute webinar, you will learn:
- The high-performance leadership fundamentals of driving digital change
- Best practices for developing high-performance leaders, and
- The importance of coaching for high performance in building, leading, and sustaining an innovative organization
Recorded on December 6, 2023
There is a lot of optimism and some concern about where industry is going in the future. Many thought leaders have shared different points of view regarding where quality fits in the future of work.
This session will:
1. Provide an overview of Quality 4.0
2. Examine key aspects of Quality 4.0 with regards to people, process, and technology.
3. Share some thoughts on how quality professionals can thrive in a Quality 4.0 environment and beyond.
Sessions include:
Session 1 - Connection: internet, networking, and your resume. 30 min Speaker: Kayley O’Kane: Sr. Engineering Solution Consultant Team Lead at Kelly Engineering Recruiters
Session 2 - Phone interview, etiquette and behavior. 30 min Speaker: Mark Saltrelli: Vice President, Engineering Recruiting at Kelly Science, Engineering, Technology & Telecom
Session 3 - On-site and video interview, etiquette and behavior 30 min Speaker: Zubair Anwar: Industry & Quality 4.0/ Digital Transformation – Leader, Advisor, Consultant, Thought Leader, Influencer, Mentor, Master Trainer, Author, Optimist!
Q&A - Ask any of the speakers questions on the hiring process and how to put your best foot forward.
with Sandra L. Furterer & Douglas C. Wood
Session #9: Listening to the Customer
- Define and distinguish between internal and external customers and suppliers
- Learn about different types of tools used to gather customer feedback: surveys, focus groups, complaint forms, and warranty analysis.
- See how the elements of quality function deployment (QFD) help understand the voice of the customer
- See how validation and qualification methods (including beta testing, first-article, in-process and final inspection) to make sure new or updated products, processes, and services meet customer needs
Analysis of Variance for Fun and Profit
with Sandra L. Furterer & Douglas C. Wood
- See what the language of Analysis of Variance means
- Define the major types and key elements of ANOVAs
- Learn how the results can be used
Recorded: Wednesday, September 20, 2023
This talk will help with understanding how leadership fits into the ASQ Body of Knowledge for Organizational Excellence.
In this informative 45-minute webinar, you will learn:
- A systems thinking framework for organizational excellence and its intersection with leadership principles, practices, and techniques
- Practical applications for using creative and technical tools to diagnose and create solutions for successfully leading an organization
- Differences between leadership and leader, managing change versus leading change, and ways to contribute, not inhibit organizational and personal success
with Dr. Goutam Sengupta
Recorded September 6, 2023
Do lingering effects of the global pandemic on your supply chain worry you?
This talk will help in understanding the pandemic’s effect on supply chains and how to use Lean, Green and Agile mindsets to rejuvenate and add supply chain resilience.
In this informative 45-minute webinar, you will learn:
· To understand the importance and significance of supply chains.
· Learn the issues affecting supply chains due to the pandemic.
· Brainstorm on the feasible solutions for supply chains combating this perilous situation.
· Learn the power of Lean, Green and Agile mindsets to overcome this crisis.
with Azizeh Elias Constantinescu
In this informative 45-minute webinar, you will learn:
- To recognize the many processes involved in consulting.
- To have a framework to use as a guide.
- To understand the importance of co-creation with the business.
- To understand the “Trust Equation"
- To enable the dialogue using the “Language of Change"
Are you ready for the future of work?
There are many articles, webinars, surveys, and reports about the future of work – how the fast rate of change is affecting where we work, how we work, who we work with, etc. Individuals, organizations, businesses, governments, and communities will continue to be impacted by the fast-changing future. This talk will help us to become informed about how the changing world of work will impact us and what we must do to adapt to the inevitable change.
In this informative 45-minute webinar, you will learn:
- How to predict broader results from a sample.
- Check to see if your ideas about possible results may be correct.
- See how sample size affects confidence.
- Learn some limits of Hypothesis testing and using a p-Value.
with Ted Schorn
Recorded July 12, 2023
This talk will review the visual inspection process and utilize good quality engineering practice to the elements that lead to errors, recognizing and accounting for the relevant human factors.
This is session #6 of a 9-session series.
Recorded Wednesday, April 19, 2023
- Learn fundamental concepts of SPC such as rational subgroups
- Understand control charts for both attributes data and variables data
- See how to avoid process tampering
- Distinguish between common and special cause variation
- How to bridge education and workforce to create solutions, with all the challenges we face.
- Empower Gen-Z and
- Address skill gaps in the workforce and build up capacity across industries.
with Zac Jarrard
The COVID-19 pandemic has changed how we engage with students and teams. There are now a lot of students who learn in a hybrid or virtual environment. The presentation will provide an overview of the history of games, explore team building games for students and teams, and share best practices for using games in education.
In this informative 60-minute webinar, you will:
- Understand more about the power of games in education and work
- Examine team building games that work in hybrid and remote environments
- Receive a list of best practices for using games in education
with Sandra L. Furterer & Douglas C. Wood
Session #5 - Excellence in data visualization - February 22, 2023
- See how data plotting helps to gain traction when dealing with large magnitudes of data
- How to use the correct chart to make your key points
- See how simple Excel tools, spider charts, Pareto diagrams, run and control charts, and other charts may be used effectively
- See what charts not to use for specific tasks
- Learn the pros, cons, and pitfalls of visual data analysis
In this informative 60-minute webinar you will learn:
- How to optimize your screen presence
- Nonverbal communication essentials - how it impacts yourself and your audience
This webinar is for you if you are:
- Leading Remote Meetings
- Wishing to make yourself memorable when you speak online
with Sandra L Furterer and Douglas C. Wood
In this informative 45-minute webinar, you will learn:
- Know the measurement scales: nominal, ordinal, interval and ratio
- Classify data in terms of continuous (variables) and discrete (attributes or counts) and when to convert one to the other
- See the advantages of collecting and analyzing real-time data
- Use auditing trails, vendor qualification, error detection software, and training for record management to prevent and detect data integrity issue
with Robin V Kelly and Shoba Mittal
In this informative 60-minute webinar you will learn how DFSS was used to:
Help Mental/Behavior Health practitioners be intentional when it comes to access-to-care design and delivery of service
- Integrate quality into the design of service systems
- Redesign and standardize an existing process
- Help expand access to care in other services
Outreach Opportunities in STEM Education.
with Scott Buell, Julie Furst-Bowe, and Lou Ann Lathrop
This panel discusses STEM outreach experiences.
In this informative 60-minute webinar, you will learn about:
- Key Success Factors for STEM Outreach
- STEM Outreach Challenges
- Partnerships
- Use of Six Sigma and Quality Tools
with Dr Goutam Sengupta
This talk will a new set of Agile and Lean tools to replace pre-pandemic TQM tools such as Quality Circles.
In this informative 45-minute webinar, you will learn:
About validated research investigating new quality tools
How to apply these new tools to increase customer focus
Ways to lead your organizations in sustainable growth in a Lean environment
In this informative 60-minute webinar, you will see how the basic quality tools function together: cause and effect diagrams, flowcharts (process maps), check sheets, Pareto charts and histograms, scatter diagrams, run charts and control charts.
This talk will help you improve teams at work or in non-work environments.
In this informative 60-minute webinar, you will learn:
- How to avoid wasted time in unproductive team meetings
- To build better communication between team members and with those outside the team
- How to avoid loss of team commitment
With Robin Kelly
This talk helps the participant recognize the importance of self-assessment and active listening in decision making using qualitative and quantitative decision making.
In this informative 60-minute webinar, you will learn:
- The importance of data collection and discussion
- Active listening
- When “okay” is okay
- Differences between treating the problem or the symptom
- Self-Assessment techniques
This talk will help you understand how attribute metrics may miss providing reliable and accurate data. You may have this issue if you have many people making judgements and suspect they are not all following the same standards.
In this informative 60-minute webinar, you will learn:
- How well others are conforming to known requirements/standards
- How well associates are conforming to themselves over time
- How existing requirements are sufficient for quality inspectors
When your training is a good fit to what students need to succeed, the students will thank you.
This webinar will explain the framework of Bloom’s Taxonomy on training strategies and why it matters to learners. You probably have had examples of training that you loved and some you hated. Training is “just right” when the training design aligns with the learner’s baseline and what they need to be able to do after the training.
Explore examples of each of the 6 levels of Bloom’s Taxonomy for learning objectives, types of information presented, examples of interactive exercises, and sample quiz questions to reinforce learning.
with Zac Jarrard and Douglas C. Wood
In this interactive 45-minute webinar, you will learn:
= The strengths of each living generation in the workplace from the Silent Generation to Generation Alpha
- Tools for successfully leveraging multi-generational teams
- Emerging trends to stay relevant for future customers and employees
This talk will show you how to use the Magnificent Seven Tools of Quality improvement to simplify, streamline and optimize healthcare delivery to prevent mistakes, errors and patient harm, while saving $500 Billion a year by 2025.
Does your organization struggle to gain good metrics? Are you looking at AI or machine learning to help?
This talk will help participants understand how metrics:
- Depend on your organization’s strategy
- Grow from the processes
- Change as they move down through the organization
- Require documentation and security controls
Learn more about the benefits of joining an ASQ Technical Community.
Quality management is often involved in issues with customers, or possible issues with prospective customers. This talk will demonstrate how to construct a customer journey map in order to identify customer touchpoints and define important metrics to monitor and improve performance.
- Drive thought leadership in excellence through quality, targeted to healthcare
- Deliver more tailored content and solutions to the global healthcare community
- Improve the individual ASQ member experience
- Institute best practices in healthcare culture and operations
Build community as a place to vet and share ideas, engage, and create value, build capability to sustain quality in healthcare
- Why be involved in the QMD CMC for Training & Development
- What is included in the Body of Knowledge
- How to be involved in the QMD CMC for Training & Development