Uploaded May 2026 | Updated September 2026, 2 days ago

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"Discover how to scale self-service and reduce inbound support tickets using custom Atlassian Rovo Agents. In this session, we dive into the ""art of the possible,"" showing you how to build knowledge- and scenario-based experiences that guide customers to faster resolutions without sacrificing quality.

Premanku Chakraborty, Principal Product Manager at Atlassian, shares practical steps for designing and launching AI agents that drive deflection. You’ll also see a behind-the-scenes look at how Atlassian’s own IT team uses Rovo to streamline ticket classification and boost agent productivity.

🔗 Check out more sessions on-demand from Team '26: events.atlassian.com/team-digital
🔗 Learn more about Atlassian Service Collection: atlassian.com/collections/service
🔗 Guide to Rovo Agents: Build, deploy, and scale your next AI teammates: atlassian.com/whitepapers/rovo-agents-guide"
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Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

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