Uploaded June 2025 | Updated September 2026, 1 day ago
I fired a pool company, and it wasn’t because of bad work. It was because they couldn’t do the one thing every service pro needs to nail: follow through. Electricians, plumbers, HVAC techs, and other tradespeople lose work every day not for lack of skill, but because they miss appointments, don’t communicate, and break trust with their customers. If you're in the field and trying to grow your electrical business, land more repeat clients, or build a solid rep, this story is your warning shot. ⚠️
In this episode, I break down what happened, what they got wrong, and what every tradesperson should be doing to avoid getting fired. From missed schedule changes and backdoor surprises (literally) to ignored callbacks and broken gear, the details of this experience highlight exactly why clear communication, solid scheduling, and customer service are more important than ever.
But this isn’t just about them, it's about YOU. Whether you're new to the trade or years deep, your success depends on how you show up. We'll cover:
How to manage a busy schedule without dropping the ball
Why being personable matters just as much as being skilled
How to fix mistakes with honesty and still earn loyalty
Simple tools to help you stay organized 📅
Follow through isn’t just a habit, it’s your brand. Customers will forgive a mistake, but they won’t forget when you leave them hanging. Make sure you’re the one they recommend, not the one they replace.
00:00 - Intro
02:05 - Pool Company Incident(s)
09:04 - Customer Service
11:32 - In the Weeds
15:50 - Some People Just Don't Care
20:31 - Communication
21:11 - Follow Through
🤘⚡️EU Learning System⚡️🤘
For Individuals --- electricianu.com/learning-system-for-individuals
For Businesses --- electricianu.com/learning-system-for-businesses
-Video courses on every side of the electrical trade (theory, code, safety, wiring, install, troubleshooting, leadership, and more)
-Practice exams for 2017, 2020, 2023 code
-YouTube videos categorized and searchable
-Audio lessons
-Forum
-Business version has admin portal and ability to assign learning to technicians and monitor progress
-Any business size from 2 techs to 2,000!
🎓💡CONTINUING EDUCATION💡🎓
Sign up here --- electricianu.com/electrician-continuing-education-online-electrician-u
-State Approved
-Video Based
✍📝PRACTICE EXAMS📝✍
Get them here --- electricianu.com/electrician-exam-practice-tests
-2017, 2020, and 2023 NEC versions
-Online Residential Wireman Exam
-Online Journeyman Exam
-Online Master Exam
-300 Question Online Code Cannon (not license specific, all code)
-Take as many times as you want
-All of the above come with printable PDFs
🎤🎧PODCAST🎧🎤
Spotify:
open.spotify.com/show/7ldCwdxhWnT0R3nne96XjC?si=a42a98b83c3549fc&nd=1
Apple Podcast:
podcasts.apple.com/us/podcast/electrician-u/id1583270265
📱👍SOCIALS👍📱
TikTok - tiktok.com/@electricianu
Instagram - instagram.com/electrician_u
Facebook - facebook.com/TheElectricianU
Reddit - reddit.com/r/ElectricianU
Rumble - rumble.com/c/ElectricianU
Discord - discord.gg/electricianu
🎧🎹Music, Editing, and Videography by Drake Descant and Rob LeBlanc🎹🎧
#electrician #electrical #electricity
I fired a pool company, and it wasn’t because of bad work. It was because they couldn’t do the one thing every service pro needs to nail: follow through. Electricians, plumbers, HVAC techs, and other tradespeople lose work every day not for lack of skill, but because they miss appointments, don’t communicate, and break trust with their customers. If you're in the field and trying to grow your electrical business, land more repeat clients, or build a solid rep, this story is your warning shot. ⚠️
In this episode, I break down what happened, what they got wrong, and what every tradesperson should be doing to avoid getting fired. From missed schedule changes and backdoor surprises (literally) to ignored callbacks and broken gear, the details of this experience highlight exactly why clear communication, solid scheduling, and customer service are more important than ever.
But this isn’t just about them, it's about YOU. Whether you're new to the trade or years deep, your success depends on how you show up. We'll cover:
How to manage a busy schedule without dropping the ball
Why being personable matters just as much as being skilled
How to fix mistakes with honesty and still earn loyalty
Simple tools to help you stay organized 📅
Follow through isn’t just a habit, it’s your brand. Customers will forgive a mistake, but they won’t forget when you leave them hanging. Make sure you’re the one they recommend, not the one they replace.
00:00 - Intro
02:05 - Pool Company Incident(s)
09:04 - Customer Service
11:32 - In the Weeds
15:50 - Some People Just Don't Care
20:31 - Communication
21:11 - Follow Through
🤘⚡️EU Learning System⚡️🤘
For Individuals --- electricianu.com/learning-system-for-individuals
For Businesses --- electricianu.com/learning-system-for-businesses
-Video courses on every side of the electrical trade (theory, code, safety, wiring, install, troubleshooting, leadership, and more)
-Practice exams for 2017, 2020, 2023 code
-YouTube videos categorized and searchable
-Audio lessons
-Forum
-Business version has admin portal and ability to assign learning to technicians and monitor progress
-Any business size from 2 techs to 2,000!
🎓💡CONTINUING EDUCATION💡🎓
Sign up here --- electricianu.com/electrician-continuing-education-online-electrician-u
-State Approved
-Video Based
✍📝PRACTICE EXAMS📝✍
Get them here --- electricianu.com/electrician-exam-practice-tests
-2017, 2020, and 2023 NEC versions
-Online Residential Wireman Exam
-Online Journeyman Exam
-Online Master Exam
-300 Question Online Code Cannon (not license specific, all code)
-Take as many times as you want
-All of the above come with printable PDFs
🎤🎧PODCAST🎧🎤
Spotify:
open.spotify.com/show/7ldCwdxhWnT0R3nne96XjC?si=a42a98b83c3549fc&nd=1
Apple Podcast:
podcasts.apple.com/us/podcast/electrician-u/id1583270265
📱👍SOCIALS👍📱
TikTok - tiktok.com/@electricianu
Instagram - instagram.com/electrician_u
Facebook - facebook.com/TheElectricianU
Reddit - reddit.com/r/ElectricianU
Rumble - rumble.com/c/ElectricianU
Discord - discord.gg/electricianu
🎧🎹Music, Editing, and Videography by Drake Descant and Rob LeBlanc🎹🎧
#electrician #electrical #electricity
