Uploaded August 2026 | Updated September 2026, 2 weeks ago

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Healthcare organizations struggle with disconnected administrative systems and manual processes that create inefficient patient experiences and operational bottlenecks. Join UC San Diego Health to learn how they implemented an AI-powered patient engagement solution using Amazon Connect Customer to address complex administrative processes through a unified patient engagement journey across the health system. We'll demonstrate the implementation of Amazon Connect Customer with Epic EHR integration to enable self-service patient authentication and appointment information retrieval.

Learn more about Amazon Connect Customer: https://go.aws/4pnDtNL

Learn more about AWS events: https://go.aws/events

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Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

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