What Happens To Your Brain When You Learn a New Language | Understanding with Unbabel Unbabel 2019-10-25 | Learning a second language is a time-intensive, complex task. But regardless of age, or the language you choose, the pay off can be huge.In this episode, we pick the collective brain, with a crash course in the neuroscience of learning another language.Read more at go.unbabel.com/blog/brain-language-learning Illustration, Animation and Sound Design: Favo Studiovimeo.com/favostudio►►Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/unbabelInstagram: instagram.com/unbabel
Unbabel | AI Translations Your Business Can Trust Unbabel 2023-09-13 | Unbabel is the first Language Operations Platform fuelled by an always-on AI that empowers you to bring in human review when needed – so you can save as you go and easily up-level quality to meet your business needs.
LangOps Universe 2022 Unbabel 2022-10-03 | Unbabel is thrilled to announce its annual user conference, LangOps Universe, will be held on November 2nd, in-person and online. Click here to save your seat today: unbabel.com/langops-universe/year-2022
Unbabel + Farfetch Unbabel 2022-01-25 | Farfetch is an online luxury fashion retail platform that connects curators, designers, and consumers all over the world. Partnering with 1,400 luxury brands in 190 countries, they aim to make luxury fashion accessible to everyone, everywhere. With Unbabel, Farfetch is able to communicate with customers in their native language, increasing productivity and decreasing hiring costs in customer support. This optimizes their global business operations by maintaining a coherent workforce and helps keep up with customers’ high standards.
What is LangOps & why do you need it? Work together meaningfully Unbabel 2021-11-15 | Language Operations combines AI and human intelligence to enable hassle-free global dialogue. Here’s all you need to know about LangOps.
What is LangOps & why do you need it? Communicate globally Unbabel 2021-11-15 | Language Operations combines AI and human intelligence to enable hassle-free global dialogue. Here’s all you need to know about LangOps.
What is LangOps & why do you need it? Unbabel 2021-11-08 | Language Operations combines AI and human intelligence to enable hassle-free global dialogue. Here’s all you need to know about LangOps.
Start Translating Fearlessly with Unbabel Unbabel 2021-10-04 | We don’t mean what you think we mean. Hear us out. An acronym — just like a turn of phrase, an expression, or even an emoji — can mean different things to different people. To us, STFU stands for something more encouraging. It’s about seeing translation as a crucial building block in the foundation of your growing global business. STFU means Start Translating Fearlessly with Unbabel.
Unbabel + Dashlane Unbabel 2021-08-11 | Dashlane is a web and mobile app that simplifies password management for people and businesses. It empowers organizations to protect company and employee data, while helping everyone easily log in to the accounts they need—anytime, anywhere— without compromising on security. With 15 million users worldwide with customer sin 180 countries, Dashlane implements Unbabel to streamline its existing multilingual customer support and scale operations across new languages without friction beyond native-speaking agents.
Unbabel + Get Your Guide Unbabel 2021-05-13 | GetYourGuide is on a journey to help travelers elevate ordinary trips into extraordinary experiences. The company operates in virtually every country where tourism exists, with a customer base that speaks dozens of languages. GetYourGuide teamed up with Unbabel to ensure they can communicate in correct language and tone to all of their customers, with the goal of conveying the excitement that comes with exploring a new environment.
Why machines arent funny | Understanding With Unbabel Unbabel 2020-04-01 | While computers are infinitely better than us at many a task, humor, however, is not a proven area of computer expertise. But if AI could learn and process an infinite number of jokes, would it ever be able to make us laugh? In this episode, we look at why humor is one of the ultimate challenges of AI, and the hurdles machines face on the way to telling real, knee-slapping jokes.Read more at go.unbabel.com/blog/artificial-intelligence-machine-funnyIllustration, Animation and Sound Design: Favo Studio►►Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/unbabelInstagram: instagram.com/unbabel
How Internet Slang Is Changing Language | Understanding with Unbabel Unbabel 2020-02-26 | If you understand the sentence "such a smol bean doggo," chances are you're fluent in Internet. Internet slang can be jarring, especially if you find yourself locked outside of the cultural zeitgeist, but experts argue that it's improving the way we communicate in writing.In this episode, we’ll explore how internet is changing the way we speak.Read more at go.unbabel.com/blog/internet-slangIllustration, Animation and Sound Design: Favo Studiovimeo.com/favostudio►►Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/unbabelInstagram: instagram.com/unbabel
Unbabel Human Logo | Unbabel Culture Unbabel 2020-02-05 | About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: https://www.linkedin.com/company/unba...Instagram: instagram.com/unbabel
Customer Centric Conference 19 - Scaling Customer Centricity with Suri Ratnatunga Unbabel 2020-02-04 | If companies want to deliver world-class service, all agents in customer support teams must master their tasks and work together to collectively succeed. At Vimeo, the key principle to operationalizing support has been to develop and deepen specialized roles. Learn more about how Vimeo is scaling customer centricity from Suri Ratnatunga, Senior Director of Community Support. ►►Bringing together the people, tech, and ideas at the heart of CX.The Customer Centric Conference aims to inform CX leaders, bring them together, help them grow, and shape their approach—all so that, ultimately, customers around the world have the best experience imaginable.That’s why, on June 6, 2019, we gathered 100 of the fiercest customer advocates in Lisbon’s historic center to celebrate the ideas, technology, and especially the people who are changing the customer experience at its core.Framed around industry trends, challenges, and opportunities, we recreated the neighborhood feel with great conversation over local food, drink, and music.customercentric.unbabel.com
Surfing | Unbabel Culture Unbabel 2020-01-24 | Who said Language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Website: unbabel.comFacebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/3327165Instagram: instagram.com/unbabel
Dark Patterns in UX | Understanding with Unbabel Unbabel 2020-01-17 | In recent years, we’ve seen a rise in the use of manipulative design techniques known as dark patterns, tricking people to further engage with a website and take actions they usually wouldn’t take, such as purchasing a product or service. In this episode, we explore some of the most common dark patterns online and reflect on the importance of honest design.Read more at go.unbabel.com/blog/design-trust-customer-experienceIllustration, Animation and Sound Design: Favo Studiovimeo.com/favostudio►►Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/unbabelInstagram: instagram.com/unbabel
Unbabel Tickets Interface Unbabel 2019-12-26 | Engage your global customers with multilingual support in Unbabel Interface.With Unbabel Tickets Interface you can translate your multilingual emails without a custom or API integration. No coding, no training, no waiting — just quick, native-quality translation when you need it.Companies including SkyScanner, Logitech, Expedia, and King use Unbabel to scale their customer support translation and bring great service to all of their customers worldwide. Click here to see how they have been able to increase CSAT while decreasing costs.Visit unbabel.com/interface to learn more about Unbabel Interface and arrange a demo.Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Unbabel for Helpshift Emails Unbabel 2019-12-26 | Give your customers native-language support — and your agents the tools they need to do their best work — with Unbabel for Helpshift Emails.Our AI+human translation technology ensures that your brands and tone of voice are always correct, and you sound like yourself in every language.Companies including SkyScanner, Logitech, Expedia, and King use Unbabel to scale their customer support translation and bring great service to all of their customers worldwide. Click here to see how they have been able to increase CSAT while decreasing costs.Visit unbabel.com/integrations/helpshift to learn more about Unbabel for Helpshift Emails and arrange a demo.Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Unbabel for Helpshift Chat Unbabel 2019-12-26 | Provide rapid conversational support in all the languages your customers speak, with Unbabel for Helpshift Chat.Unbabel delivers live chat translation at scale, adapted to your domain and incorporating your brand’s style guides and custom glossaries. We help you serve customers in any language, with real-time, native-quality translations of your customer support chats.Unbabel Chat has helped enterprises including easyJet and Microsoft empower their support teams to do their best work — improving first-reply, handling time, and CSAT, while decreasing costs.Visit unbabel.com/integrations/helpshift/#chat to learn more about Unbabel Interface and arrange a demo.Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Unbabel Talks - Engineering with Manuel Pais Unbabel 2019-12-23 | We invited Manuel Pais, Independent Consultant and Co-Author of “Team Topologies: Organizing Business and Technology Teams for Fast Flow” to talk about “Product Teams Need A Family Too - Fundamental Team Topologies for Fast Flow”.Manuel Pais gave an Unbabel Talk on the topology of cross-functional product teams. A scalable and fast product flow means integrating both Dev and Ops functional teams to yield faster product development and ensure consistent long term support. Get to know more about Unbabel Talks: meetup.com/Unbabel-Talks-Engineering
Gender Bias In AI | Understanding with Unbabel Unbabel 2019-12-11 | “Man is to computer programmer as woman is to____”Common sense says that the missing term should be computer programmer because the term is not intrinsically gendered, unlike king and queen, but a computer with a standard word embedding system would probably complete it “Man is to computer programmer as woman is to homemaker.”In this episode, we explain how our unconscious biases can be passed down to machine learning algorithms.Read more at go.unbabel.com/blog/gender-bias-artificial-intelligenceIllustration, Animation and Sound Design: Favo Studiovimeo.com/favostudio►►Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/unbabelInstagram: instagram.com/unbabel
Unbabel Chat Interface Unbabel 2019-11-22 | Engage your global customers with multilingual support in Unbabel Interface.With Unbabel Chat Interface you can translate your multilingual live chat without a custom or API integration. No coding, no training, no waiting — just quick, native-quality translation when you need it.Unbabel delivers live chat translation at scale, adapted to your domain and incorporating your brand’s style guides and custom glossaries. We help you serve customers in any language, with real-time, native-quality translations of your customer support chats.Unbabel Chat has helped enterprises including easyJet and Microsoft empower their support teams to do their best work — improving first-reply, handling time, and CSAT, while decreasing costs.Visit unbabel.com/interface to learn more about Unbabel Interface and arrange a demo.Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Tone of Voice in Customer Service | Understanding with Unbabel Unbabel 2019-11-18 | Language and tone of voice can have a huge influence on customer satisfaction and brand loyalty, so we’ve analyzed hundreds of written customer support messages to understand the best way to write to your customers.In this episode, you’ll find some useful tips on how to strike the right tone of voice and keep your customers happy.Read more at go.unbabel.com/blog/tone-of-voice-linguistic-perspectiveIllustration, Animation and Sound Design: Favo Studiovimeo.com/favostudio►►Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/unbabelInstagram: instagram.com/unbabel
Web Summit 2019 | Growth Summit: Pushing the envelope: Aiming for the impossible and going beyond Unbabel 2019-11-14 | Unbabel's CEO and co-founder Vasco Pedro gave a keynote speech at Web Summit 2019, dedicated to how the CEO should push the envelope to drive innovation. Vasco discussed how empowering the innovative Labs team at Unbabel, and expecting its leaders to challenge his own vision, allowed them the space to fail while projecting a new future.This video is courtesy of WebSummit
Unbabel Talks - Engineering, with John Graham-Cumming - CTO at Cloudflare Unbabel 2019-11-08 | We invited John Graham-Cumming, CTO at Cloudflare, to talk about “How Cloudflare thinks about security”.John shared with us how Cloudflare has transformed web infrastructure and security; practical steps businesses can take to keep their online resources secure; and prominent examples of poor digital security over the years.Get to know more about Unbabel Talks: meetup.com/Unbabel-Talks-Engineering
Unbabel for Genesys PureCloud Unbabel 2019-11-06 | Give your customers native-language support — and your agents the tools they need to do their best work — with Unbabel for Genesys PureCloud.Our AI+human translation technology ensures that your brands and tone of voice are always correct, and you sound like yourself in every language.Companies including SkyScanner, Logitech, Expedia, and King use Unbabel to scale their customer support translation and bring great service to all of their customers worldwide. Click here to see how they have been able to increase CSAT while decreasing costs.Visit https://unbabel.com/integrations/genesys... to learn more about Unbabel for Genesys PureCloud and arrange a demo.Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Unbabel for Intercom Unbabel 2019-11-06 | Engage your global customers with multilingual support in Intercom.Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel delivers live chat translation at scale, adapted to your domain and incorporating your brand’s style guides and custom glossaries. We help you serve customers in any language, with real-time, native-quality translations of your customer support chats in Intercom.Unbabel Chat has helped enterprises including easyJet and Microsoft empower their support teams to do their best work — improving first-reply, handling time, and CSAT, while decreasing costs.Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
National Customer Service Week 2019 Unbabel 2019-10-08 | October 7-11 2019 is National Customer Service Week!To celebrate, we are exploring how the impact Unbabel has on the heart of every customer service operation - the agents. By allowing great agents to work in any language Unbabel making gives the ability to help customers all over the world.Who said Language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Unbabel partner stories: Intercom Unbabel 2019-10-02 | Ciaran Nolan, EMEA Sales Manager at Intercom, shares a partner story with Unbabel. Discover how Unbabel's scalable support translation is helping Intercom to make business personal.Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Customer Centric Conference 19 - Its a CX disaster. Now what? with Reagan Miller Unbabel 2019-09-30 | When a customer experience disaster strikes, how can companies deal with it? For starters, they’ll need talented agents, smart business leaders and a lot of empathy. Inspired by the Wizard of Oz, Reagan Miller, Head of Global Analytics at Concentrix, shares the recipe for preventing and dealing with CX disasters: brains, a heart, and a little courage. ►►Bringing together the people, tech, and ideas at the heart of CX.The Customer Centric Conference aims to inform CX leaders, bring them together, help them grow, and shape their approach—all so that, ultimately, customers around the world have the best experience imaginable.That’s why, on June 6, 2019, we gathered 100 of the fiercest customer advocates in Lisbon’s historic center to celebrate the ideas, technology, and especially the people who are changing the customer experience at its core.Framed around industry trends, challenges, and opportunities, we recreated the neighborhood feel with great conversation over local food, drink, and music.customercentric.unbabel.com
Customer Centric Conference 19 - CX meets design thinking with Jody Arebalo Unbabel 2019-09-30 | 60% of companies think they are providing a good customer experience, but only 22% of customers actually agree. How can design thinking help?Jody Arebalo, VP of Transformation & Consulting at Majorel, shares her view that empathy should be at the core of customer service and that businesses can only gain from testing and iterating the products and services they offer. ►►Bringing together the people, tech, and ideas at the heart of CX.The Customer Centric Conference aims to inform CX leaders, bring them together, help them grow, and shape their approach—all so that, ultimately, customers around the world have the best experience imaginable.That’s why, on June 6, 2019, we gathered 100 of the fiercest customer advocates in Lisbon’s historic center to celebrate the ideas, technology, and especially the people who are changing the customer experience at its core.Framed around industry trends, challenges, and opportunities, we recreated the neighborhood feel with great conversation over local food, drink, and music.customercentric.unbabel.com
Customer Centric Conference 19 - Its a CX disaster. Now what? with Max Klimmek Unbabel 2019-09-24 | If you want to avoid a CX disaster, you’ll need to create a repeatable, consistently good customer experience. For Max Klimmek, Manager of Customer Success at Intercom, the key lies in using a human approach and making sure that all support interactions feel confident and personal. ►►Bringing together the people, tech, and ideas at the heart of CX.The Customer Centric Conference aims to inform CX leaders, bring them together, help them grow, and shape their approach—all so that, ultimately, customers around the world have the best experience imaginable.That’s why, on June 6, 2019, we gathered 100 of the fiercest customer advocates in Lisbon’s historic center to celebrate the ideas, technology, and especially the people who are changing the customer experience at its core.Framed around industry trends, challenges, and opportunities, we recreated the neighborhood feel with great conversation over local food, drink, and music.customercentric.unbabel.com
Co-founder and CEO Vasco Pedro on Unbabel’s $60M Series C Unbabel 2019-09-24 | In September 2019, Unbabel raised $60M in Series C funding. Hear from CEO Vasco Pedro what that means for the company’s vision and future. About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Website: unbabel.comFacebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/3327165Instagram: instagram.com/unbabel
Unbabel for Zendesk Support - Tickets Translation Unbabel 2019-09-23 | Seamlessly translate your customer tickets and engage your global customers inside Zendesk Support.Unbabel for Zendesk Support allows your agents to answer your customers’ emails like a native, no matter what language they speak, without changing your Zendesk workflow. Our AI+human translation technology ensures that your brands and tone of voice are always correct, and you sound like yourself in every language.Companies including SkyScanner, Logitech, Expedia, and King use Unbabel for Zendesk Support to scale their customer support translation and bring great service to all of their customers worldwide. Click here to see how they have been able to increase CSAT while decreasing costs.Learn more about Unbabel for Zendesk Support and arrange a demo: unbabel.com/integrations/zendesk
Customer Centric Conference 19 - Scaling Customer Centricity with Rebecca Walsh Unbabel 2019-09-23 | Support interactions present a unique opportunity for businesses to influence the entire customer experience. In return, they are rewarded with customer loyalty, retention and growth. Rebecca Walsh, Global Program Manager, International Growth Partnerships at Google, talks about how the global company is overcoming customer experience barriers and providing a better service. ►►Bringing together the people, tech, and ideas at the heart of CX.The Customer Centric Conference aims to inform CX leaders, bring them together, help them grow, and shape their approach—all so that, ultimately, customers around the world have the best experience imaginable.That’s why, on June 6, 2019, we gathered 100 of the fiercest customer advocates in Lisbon’s historic center to celebrate the ideas, technology, and especially the people who are changing the customer experience at its core.Framed around industry trends, challenges, and opportunities, we recreated the neighborhood feel with great conversation over local food, drink, and music.customercentric.unbabel.com
Mistranslations That (Might Have) Led To War | Understanding With Unbabel Unbabel 2019-09-13 | Wartime is often a period of intense discovery for cryptographers, linguists and translators. We’ve all heard the story of Alan Turing, who cracked enemy codes with his “bombe” during World War II.But just as often communication breaks down — and the consequences can be deadly.In this episode, we take a look at a few of the historical examples where mistranslations have aggravated diplomatic relationships — and perhaps even led to war.Read more at unbabel.com/blog/translation-errors-war-iraq-hiroshima-vietnam Illustration, Animation and Sound Design: Favo Studiovimeo.com/favostudio►►Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedin: linkedin.com/company/unbabelInstagram: instagram.com/unbabel
Unbabel for Salesforce Live Agent - Live Chat Translation Unbabel 2019-09-12 | Seamlessly translate your customer interactions and engage your global customers inside Salesforce Live Agent.Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel’s near-instant translation means that agents can give customers the answers they need when they want them. Unbabel for Salesforce Live Agent allows you to delight your customers, no matter what language they speak - unlocking huge improvements in support KPIs while decreasing costs. Unbabel Chat has helped enteprises including easyJet and Microsoft empower their support teams to do their best work - improving first-reply, handling time, and CSAT.Learn more about Unbabel for Salesforce Live Agent and arrange a demo: unbabel.com/integrations/salesforce
Unbabel for Salesforce Knowledge Base - KB Translation Unbabel 2019-09-12 | Seamlessly translate your customer interactions and engage your global customers inside Salesforce Knowledge Base.There’s nothing better for you or your customers than giving them the tools to quickly and easily solve issues for themselves - but it only works if you create the content in a language that they understand. They get the answers faster, and your agents are freed up to deal with the more complex cases that require the human touch.Unbabel for Salesforce Knowledge allows you to easily order translations and ensure consistent content in all the languages that you need to help your customers to help themselves.Our AI+human translation technology ensures that your brands and tone of voice are always correct, and you sound like yourself in every language.Learn more about Unbabel for Salesforce Knowledge Base and arrange a demo: unbabel.com/integrations/salesforce
Unbabel for Salesforce Service Cloud - Email Translation Unbabel 2019-09-12 | Seamlessly translate your customer emails and engage your global customers inside Salesforce Service Cloud.Unbabel for Salesforce Service Cloud allows your agents to answer your customers’ emails like a native, no matter what language they speak, without changing your Salesforce workflow. Our AI+human translation technology ensures that your brands and tone of voice are always correct, and you sound like yourself in every language.Companies including Microsoft, SkyScanner, Logitech, Expedia, and King use Unbabel to scale their customer support translation and bring great service to all of their customers worldwide while also reducing their costs.Learn more about Unbabel for Salesforce Service Cloud and arrange a demo: unbabel.com/integrations/salesforce
Bringing seamless support translation to King | Unbabel Customer Story Unbabel 2019-09-11 | Patrícia Gómez Jurado, Head of Content & Insights at King, shares a customer story with Unbabel. Even for the biggest games publishers, multilingual support remains an elusive challenge. But CS doesn’t have to be a single-player game. With Unbabel, King is able to deliver support that’s always on brand and vastly improve player experience. Discover how the leading social games developer uses Unbabel to deliver multilingual support at scale and strengthen relationships between agents and players. Read the full story here: go.unbabel.com/king-case-studyWho said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Unbabel Partner Stories: Concentrix Unbabel 2019-09-11 | Hear about Unbabel's strategic partnership with Concentrix from Vice President Paula Kennedy Garcia, and Global Analytics Lead, Reagan Miller.Working together with Unbabel, Concentrix has unlocked a center of excellence model, providing comprehensive multilingual support out of centralized hubs located at strategic locations. With an eye towards the most innovative technology, Concentrix leverages Unbabel's signature blend of human and artificial intelligence to augment support agents and deliver amazing customer service, time and again. Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Unbabel for Zendesk Chat - Live Chat Translation Unbabel 2019-09-04 | Seamlessly translate your customer interactions and engage your global customers inside Zendesk Chat.Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel’s near-instant translation means that agents can give customers the answers they need when they want them. Unbabel for Zendesk Chat allows you to delight your customers, no matter what language they speak - unlocking huge improvements in support KPIs while decreasing costs. Unbabel Chat has helped enteprises including easyJet and Microsoft empower their support teams to do their best work - improving first-reply, handling time, and CSAT.Learn more about Unbabel for Zendesk Chat and arrange a demo: unbabel.com/integrations/zendesk
Unbabel for Zendesk Guide - FAQs Translation Unbabel 2019-09-04 | Seamlessly translate your customer interactions and engage your global customers inside Zendesk Guide.There’s nothing better for you or your customers than giving them the tools to quickly and easily solve issues for themselves - but it only works if you create the content in a language that they understand. They get the answers faster, and your agents are freed up to deal with the more complex cases that require the human touch.Unbabel for Zendesk Guide plugs straight into your existing knowledge base, allowing you to easily order translations and ensure consistent content in all the languages that you need. Our AI+human translation technology ensures that your brands and tone of voice are always correct, and you sound like yourself in every language.Learn more about Unbabel for Zendesk Guide and arrange a demo: unbabel.com/integrations/zendesk
Unbabel Customer Stories: Microsoft Unbabel 2019-09-03 | Discover how Microsoft uses Unbabel to deliver better customer experiences — no matter what language they speak. James Cross, Digital & Service Senior Strategy Lead at Microsoft, describes the transformative effect Unbabel has had on Microsoft's support operations, boosting customer satisfaction scores while dramatically lowering costs. Who said language had to be a barrier?About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
Unbabel for Freshdesk Unbabel 2019-08-19 | Translate your conversations, maintain your workflowUnbabel for Freshdesk allows your agents to answer your customers’ emails like a native, no matter what language they speak, without changing your Freshdesk workflow. Our AI+human translation technology ensures that your brands and tone of voice are always correct, and you sound like yourself in every language.Companies including Microsoft, SkyScanner, Logitech, Expedia, and King use Unbabel to scale their customer support translation and bring great service to all of their customers worldwide while also reducing their costs.Visit unbabel.com/integrations/freshdesk to learn more about Unbabel for Salesforce Service Cloud and arrange a demo.
Unbabel Talks - Engineering, with Ricardo Brízido - CTO at Seedrs Unbabel 2019-08-14 | We invited Ricardo Brízido, CTO at Seedrs, to talk about “Solving the puzzle of building high-performing engineering teams”.Ricardo shared how working in the technology industry is like going to the Zoo; it makes you happy, you can see the same thing over and over again, similar to re-doing the same solution again & again, but it keeps us on our toes.Get to know more about Unbabel Talks: meetup.com/Unbabel-Talks-Engineering
The Technology Behind Machine Translation | Understanding with Unbabel Unbabel 2019-08-08 | We learn language instinctively and unconsciously. As we grow up, we learn the meaning of words by collecting enough examples and gradually connecting words with the concepts they encode. Without explicitly being taught, we understand what they mean and how they are affected by their context. But even the simplest sentences can be semantic minefields, littered with double meanings that only native speakers can instantly make sense of. Machines can’t understand words in the traditional sense. So how does AI deal with ambiguity and double meanings? In this video, we take a look at the techniques used to teach computers to “understand” words in context.Read more at http://go.unbabel.com/blog/ai-talking-understandingIllustration, Animation and Sound Design: Favo Studiovimeo.com/favostudio►►Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.About UnbabelAt Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.Follow us on:Facebook: facebook.com/unbabelTwitter: twitter.com/UnbabelLinkedIn: linkedin.com/company/unbabelInstagram: instagram.com/unbabel
