Customer Service: Embed Copilot for Service into CRM systems Microsoft Dynamics 365 2026-09-20 | Customer Service: Embed Copilot for Service into CRM systems
Dynamics 365 Omnichannel - Voice: Call control improvements Microsoft Dynamics 365 2023-08-11 | In this feature overview video, we highlight new capabilities included in the latest update to Dynamics 365 Customer Service. The new Conversation control interface has intuitive icons with descriptions that help agents understand the use of the icons without having to hover over it.Get the most out of Dynamics 365 release plans - View all capabilities included in this release and visitreleaseplans.microsoft.com/en-US/?app=Customer+ServiceStay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: dynamics.microsoft.com The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: cloudblogs.microsoft.com/dynamics365/ Dynamics 365 Community: community.dynamics.com Free trial: trials.dynamics.com/Dynamics365/SignupSubscribe to Dynamics 365 YouTube: youtube.com/c/MicrosoftDynamics365 #Microsoft #MSFTDyn365
Human Connection Beyond Limits Microsoft Dynamics 365 2023-08-10 | Dynamics 365 Guides brings heads-up, hands-free, collaboration powered by mixed reality to frontline workers. Teams calling across HoloLens 2 and mobile allows experts to provide remote assistance from anywhere. On a Teams call both remote participants and technicians can annotate in 3D space live to resolve issues faster and more smoothly. Guides provides step-by-step guidance with contextual 3D holograms. Manufacturing industries stand to benefit from the Industrial Metaverse bringing workers and information together like never before. Learn more: microsoft.com/en-us/industry/blog/industrial-metaverse/2023/08/17/3-ways-mixed-reality-empowers-frontline-workers #Microsoft #mixedreality #HoloLens2
Understanding in Detail Microsoft Dynamics 365 2023-08-10 | Mixed Reality with Dynamics 365 Guides empowers workers with the in-depth understanding they need to complete any task. Bring your teams’ knowledge base to the front line with access to OneDrive files, 3D schematics, and expert made. Mixed Reality enhances the experience of on-the-job learning to up-skill frontline workers more efficiently. Learn more: microsoft.com/en-us/industry/blog/industrial-metaverse/2023/08/17/3-ways-mixed-reality-empowers-frontline-workers #Microsoft #mixedreality #HoloLens2
Mixed Reality for Everyone, Everywhere Microsoft Dynamics 365 2023-08-10 | The information you need, when & where you need it — made possible by Mixed Reality. When expert guidance is required, Guides provides connected information via HoloLens 2 or mobile phone. Capturing and transferring expert knowledge is key to ensure processes continue to run smoothly. Retain institutional knowledge from one generation to the next by capturing expert guidance. Learn more: microsoft.com/en-us/industry/blog/industrial-metaverse/2023/08/17/3-ways-mixed-reality-empowers-frontline-workers #Microsoft #mixedreality #HoloLens2
Streamlining work order management with Dynamics 365 Field Service Microsoft Dynamics 365 2023-08-09 | Streamline work order management with a simplified web experience for Dynamics 365 Field Service, now available in early access. The experience not only brings concise information about the work order front and center but also provides relevant next steps based on booking statuses, and supports making quick updates inline or in a side panel to not lose context. Copilot will provide intelligent recaps within this experience to help frontline managers stay up to date without having to navigate through all the information in a work order. Learn more: https://aka.ms/FieldServiceAugustNews #Microsoft #MicrosoftDynamics365
Copilot in Dynamics 365 Field Service | helping your frontline deliver exceptional service Microsoft Dynamics 365 2023-08-09 | Optimize service operations with new AI-powered experiences in Dynamics 365 Field Service. With Copilot, your customer escalations are pre-populated into draft work orders for frontline managers to review in Outlook. And with recommendations based on travel time, availability, skillset, and more, your technician scheduling becomes more streamlined. Additionally, with the Dynamics 365 Field Service app in Microsoft Teams, technicians can see upcoming work orders at-a-glance as tasks from their Microsoft Viva Connections home experience. And when additional support is needed to achieve a first time fix, tap into the Remote Assist app with one click. Learn more: https://aka.ms/FieldServiceAugustNews #Microsoft #MicrosoftDynamics365
Boosting technician productivity with Dynamics 365 Field Service Microsoft Dynamics 365 2023-08-09 | Boost technician productivity with the new mobile experience for Dynamics 365 Field Service, now available in preview. This modern user experience supports familiar mobile navigation, gestures and controls to streamline managing work order Tasks, Services, and Products. Technicians can not only easily pick, change, or complete work order details, but also add notes with multiple inline images. Technicians who need additional support can now also use Dynamics 365 Guides embedded in Field Service mobile. Embedded Guides in Field Service provide technicians with step-by-step guided instructions, pictures, and videos explaining the immediate task. Learn more: https://aka.ms/FieldServiceAugustNews #Microsoft #MicrosoftDynamics365
Lynk & Co is “changing mobility forever” with a customer-focused business driven by Dynamics 365 Microsoft Dynamics 365 2023-08-01 | Lynk & Co is transforming the way people use cars by offering people a simple and flexible experience where they can choose to buy, borrow, or subscribe to a vehicle. With ambitions to disrupt the automobile industry and launch its business in seven markets in less than two years, the Sweden-based company needed to quickly build an infrastructure that could support multi-channel customer engagement and drive highly personalized experiences. The company chose Microsoft Dynamics 365 for its out-of-the-box and customizable tools and the ability it provided to build in modules to create unique processes and prioritize specific customer experiences. Within eighteen months, Lynk & Co was able to ramp up a significant digital presence in Belgium, France, Germany, Italy, Netherlands, Spain, and Sweden, as well as opening social clubs designed to bring the company’s online brand to life through community focused events.Learn more: customers.microsoft.com/en-us/story/1615474590599271332-lynk-co-automotive-dynamics-365#microsoft #microsoftdynamics365
Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation Microsoft Dynamics 365 2023-07-24 | This demo shows how an agent in conversation with a customer over chat can save time by using Copilot in Dynamics 365 Customer Service to suggest options and quickly converge on a resolution.Learn more: dynamics.microsoft.com/en-us/customer-service/overview#Microsoft #microsoftdynamics365
Linda Simovic, Ray Wang, and Liz Miller discuss the Future of AI For Enterprises Microsoft Dynamics 365 2023-07-21 | Liz Miller, VP and Principal Analyst, and Ray Wang, Founder, Chairman, and Principal Analyst, Constellation Research, discuss the development of generative AI and what that could mean for enterprises. Learn more about the latest AI breakthroughs with Microsoft Dynamics 365 Copilot on the Dynamics 365 AI webpage. #Microsoft #MicrosoftDynamics365
Dynamics 365 Finance, Project Operations, and Human Resources 2023 Release Wave 2 Highlights Microsoft Dynamics 365 2023-07-18 | In this video, we highlight new capabilities that will be released for Dynamics 365 Finance, Dynamics 365 Project Operations, and Dynamics 365 Human Resources in 2023 Release Wave 2. Using new functionality, Finance, Project Operations, and Human Resources teams can ensure milestones are met and reduce execution time.Get the most out of Dynamics 365 release plans - View all capabilities included in this release and visit releaseplans.microsoft.com/en-US/?app=FinanceStay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: dynamics.microsoft.com The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: cloudblogs.microsoft.com/dynamics365/ Dynamics 365 Community: community.dynamics.com Free trial: trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 #Microsoft #MSFTDyn365
Dynamics 365 Supply Chain and Microsoft Supply Chain Center 2023 Release Wave 2 Highlights Microsoft Dynamics 365 2023-07-18 | In this video, we highlight new capabilities that will be released for Dynamics 365 Supply Chain Management and Microsoft Supply Chain Center in 2023 Release Wave 2. These new features will help our customers lay the foundation for building long-lasting customer relationships, explore new possibilities, and elevate customer connections.Get the most out of Dynamics 365 release plans - View all capabilities included in this release and visit releaseplans.microsoft.com/en-US/?app=Supply+Chain+ManagementStay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: dynamics.microsoft.com The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: cloudblogs.microsoft.com/dynamics365/ Dynamics 365 Community: community.dynamics.comFree trial: trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 #Microsoft #MSFTDyn365
Dynamics 365 Customer Insights, Sales, and Commerce 2023 Release Wave 2 Highlights Microsoft Dynamics 365 2023-07-18 | In this video, we highlight new capabilities that will be released for Dynamics 365 Customer Insights, Dynamics 365 Sales, and Dynamics 365 Commerce in 2023 Release Wave 2. Learn how the incredible power of Copilot can help businesses analyze their customer data, share predictions and insights about their target audience, and close deals.Get the most out of Dynamics 365 release plans - View all capabilities included in this release and visit releaseplans.microsoft.com/en-US/?app=SalesStay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: dynamics.microsoft.com The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: cloudblogs.microsoft.com/dynamics365/ Dynamics 365 Community: community.dynamics.com Free trial: trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 #Microsoft #MSFTDyn365
Uncover new insights & deliver personalized customer journeys with Dynamics 365 Customer Insights Microsoft Dynamics 365 2023-07-18 | Learn how Microsoft Dynamics 365 Customer Insights combines Microsoft's customer data platform with real-time journey orchestration to empower your teams to uncover new insights and deliver personalized customer experiences. Learn More dynamics.microsoft.com/en-us/ai/customer-insights #Microsoft #MicrosoftDynamics
Break down silos and improve customer experience with Dynamics 365 Microsoft Dynamics 365 2023-07-18 | Deliver connected customer journeys across sales, marketing and customer service with Microsoft Dynamic 365's customer experience solutions. Learn more https://aka.ms/D365InspireBlog #Microsoft #MicrosoftDynamics365
Power Platform 2023 Release Wave 2 Highlights Microsoft Dynamics 365 2023-07-18 | In this video, we highlight new capabilities that will be released for Microsoft Power Platform in Power Automate, Power Virtual Agents, Power Apps, and Power Pages in 2023 Release Wave 2. These new features will help our customers utilize generative answers to save time and do business faster.Get the most out of Power Platform release plans - View all capabilities included in this release and visit releaseplans.microsoft.com/en-US/?app=Power+AppsStay up-to-date with the latest news and updates from the Power Platform Team by visiting: powerplatform.microsoft.com The opportunities don’t stop there! We urge our community to continue learning through the following resources: Power Platform Blog: cloudblogs.microsoft.com/powerplatform Power Platform Community: powerusers.microsoft.com Subscribe to Power Platform YouTube: youtube.com/c/mspowerplatform#Microsoft #MicrosoftDynamics365 #PowerAutomate
Dynamics 365 Customer Service 2023 Release Wave 2 Highlights Microsoft Dynamics 365 2023-07-18 | In this video, we highlight new capabilities that will be released for Dynamics 365 Customer Service in 2023 Release Wave 2. These new features and enhancements will promote greater collaboration, infused AI, and deeper customer service insights than ever before.Get the most out of Dynamics 365 release plans - View all capabilities included in this release and visit releaseplans.microsoft.com/en-US/?app=Customer+ServiceStay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: dynamics.microsoft.com The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: cloudblogs.microsoft.com/dynamics365/ Dynamics 365 Community: community.dynamics.com Free trial: trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 #Microsoft #MSFTDyn365
Close more deals with Dynamics 365 Sales Microsoft Dynamics 365 2023-07-18 | Learn how Microsoft Dynamics 365 can empower sellers to focus more time on closing deals, and less time on manual tasks.Learn more dynamics.microsoft.com/en-us/sales/overview #Microsoft #MicrosoftDynamics365
Dynamics 365 and Power Platform 2023 Release Wave 2 Highlights Microsoft Dynamics 365 2023-07-18 | In this video, get excited about the new capabilities that will be released for Microsoft Dynamics 365 and Power Platform in 2023 Release Wave 2.For audio description version: youtu.be/mqesfTKUbXUGet the most out of Dynamics 365 and Power Platform release plans - View all capabilities included in this release and visit releaseplans.microsoft.com Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting dynamics.microsoft.com and the Power Platform Team by visiting: powerplatform.microsoft.comThe opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: cloudblogs.microsoft.com/dynamics365 Dynamics 365 Community: community.dynamics.com Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Power Platform Blog: cloudblogs.microsoft.com/powerplatform Power Platform Community: powerusers.microsoft.com Subscribe to Power Platform YouTube: youtube.com/c/mspowerplatform#Microsoft #MicrosoftDynamics365 #PowerPlatform
AIM for the future with Microsoft | Microsoft Dynamics 365 Microsoft Dynamics 365 2023-07-18 | At Microsoft, we want to empower every organization of any size to adopt the innovative AI powered technologies now, so that no one is left behind and that is why we are introducing AIM. AIM (Accelerate, Innovate, Move) offers organizations a tailored path to move critical processes to the cloud with confidence. It provides qualified customers with access to a dedicated team of migration advisors, expert assessments, investment offers, tools, and migration support.Get started today with AIM and future-proof your business URL: https://aka.ms/d365aim#microsoft #microsoftdynamics365
Copilot in Microsoft Dynamics 365 Customer Service | Example with email communication Microsoft Dynamics 365 2023-07-05 | This demo shows how an agent can take advantage of Copilot in Dynamics 365 Customer Service to quickly generate an optimized draft response, by using an example of a customer engaging over email.Learn more: dynamics.microsoft.com/en-us/customer-service/overview#Microsoft #microsoftdynamics365
Customer experience solutions from Dynamics 365 | Lori Lamkin, Vandana Sharma Microsoft Dynamics 365 2023-04-24 | The 2023 release wave 1 for Dynamics 365 Customer Experience solutions- Sales, Marketing, and Customer Insights - brings new capabilities incorporating AI to enable businesses to provide a unified and seamless experience to their customers. We will showcase how these features apply to Lynk & Co, a company revolutionizing the automotive industry.Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plansJoin the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#microsoft #microsoftdynamics365
Deep dive: Customer experience solutions from Dynamics 365 Microsoft Dynamics 365 2023-04-24 | Watch this highlight reel of the latest features, including a closer look at Microsoft Viva Sales and AI-powered content ideas across Dynamics 365. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365
Generative AI in the Digital Contact Center - Jeff Comstock, Edgar Wilson II Microsoft Dynamics 365 2023-04-24 | The latest release of the Digital Contact Center Platform incorporates generative AI tools to support and amplify customer service teams. We’ll discuss these latest features and provide a first look at these capabilities in action through the lens of MVP Health, an innovative health insurance organization.Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plansJoin the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#microsoft #microsoftdynamics365
Business Applications Launch Event – 2023 release wave 1 | Charles Lamanna Microsoft Dynamics 365 2023-04-24 | Join us for a preview of what's new in Microsoft Dynamics 365 and Microsoft Power Platform. You'll hear from Charles Lamanna, CVP, Business Applications & Platforms, along with other product leaders as they guide you through the new capabilities in 2023 release wave 1 and how AI and intelligence, are in particular, changing business applications for an entirely new generation of experiences.Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plansJoin the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#microsoft #microsoftdynamics365
Reimagining Supply Chain| Ray Smith, Sneha Kohli Microsoft Dynamics 365 2023-04-24 | Supply chain has the power to truly differentiate your business. In this session we will cover the incredible enhancements we’ve made in our core Supply Chain Management solution and the Microsoft Supply Chain Center that make that possible. This includes how we’re helping your warehouse employees get products to your customer faster than ever using our new Asset Management Power App and Warehouse Management iOS App, and how the inclusion of Intelligent Order Management in the Microsoft Supply Chain Center unlocks a new level of reliability in your supply chain. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#Microsoft #MicrosoftDynamics365
Large language models and Copilot in business applications | Dr. Walter Sun Microsoft Dynamics 365 2023-04-24 | Azure OpenAI large language models (LLMs) and business applications are changing the way people interact. Take a deeper look at how everyone in your organization can leverage AI and get into topics like fine-tuning models for domain-specific languages, using retrieval augmented generation for QA in bots, and utilizing GPT for targeted content creation for sales and marketing. Also take a look back at the Microsoft journey showcasing how the team brought these features to life. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#Microsoft #MicrosoftDynamics365
Deep dive: Supply chain management with Dynamics 365 Microsoft Dynamics 365 2023-04-24 | Get an in-depth look at the latest features and capabilities helping organizations transform and connect their supply chain with Dynamics 365—including the Warehouse Management mobile app, inVia Robotics optimization systems, and capabilities for running warehouse processes in a box. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365
Deep dive: Digital Contact Center Platform Microsoft Dynamics 365 2023-04-24 | Get highlights of new innovations and get an in-depth look at Copilot in Dynamics 365 Customer Service—including GPT capabilities that provide AI-powered assistance to your contact center. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365
Extending customer service to the field | Lili Cheng, Charles Drayton Microsoft Dynamics 365 2023-04-24 | Customer service doesn't end at the contact center. In this session, experts will share how Microsoft customers use the latest features in Dynamics 365 Field Service to support their physical service operations—and learn and collaborate more effectively using enhanced mixed reality capabilities. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#Microsoft #MicrosoftDynamics365
Adapt faster with Dynamics 365 Business Central | Mike Morton Microsoft Dynamics 365 2023-04-24 | Business Central 2023 release wave 1 introduces important new features that help organizations connect and manage departments—including finance, supply chain, manufacturing, shipping, project management, and customer service. Explore all these new capabilities through the eyes of Microsoft customers with real-life scenarios. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#Microsoft #MicrosoftDynamics365
Improving your financial, human resources and project operations functions | Georg Glantschnig Microsoft Dynamics 365 2023-04-24 | Finance is being challenged to help the business through market volatility. Activating agility within your financial, human resources, and project operations can help you lead the way through disruption. Join us to see how new capabilities will help you effectively increase efficiency and productivity to achieve more in less time. You’ll see new functionality that helps with global expansion, changing regulations, project profitability, and employee success.Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plansJoin the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#microsoft #microsoftdynamics365
Deep dive: Finance, human resources and project operations with Dynamics 365 Microsoft Dynamics 365 2023-04-24 | Watch a demo of the new 2023 release wave 1 features and highlights—featuring capabilities like business performance analytics and the Expense management mobile app. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365
Deep dive: Low-code development with Power Platform Microsoft Dynamics 365 2023-04-24 | Learn about the innovative new low-code features helping businesses build, deploy, and manage applications faster across Microsoft Power Automate, Microsoft Power Virtual Agents, Microsoft Power Apps, and Microsoft Power Pages. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365
Lynk & Co fireside chat: Revolutionizing customer experience | Emily He Microsoft Dynamics 365 2023-04-24 | In this fireside chat, Emily He, Corporate Vice President, Business Applications Marketing at Microsoft sits down with Lynk & Co executives to discuss how the company is revolutionizing the customer experience within the automotive industry. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plans Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#Microsoft #MicrosoftDynamics365
Microsoft Power Platform 2023 release wave 1 | Julie Strauss, Miti Joshi Microsoft Dynamics 365 2023-04-24 | Microsoft Power Platform enables users and organizations to analyze, act on, and automate the data to digitally transform their businesses. In this session, we will cover some of the amazing enhancements across Power Platform applications including how Power Apps is focusing on reducing risk for organizations with advanced governance capabilities, how Power Automate is releasing new capabilities to simplify creating new flows by describing them in natural language, how Power Virtual Agents is offering a new unified authoring canvas that is Microsoft’s single conversational AI studio for all bot-building needs and how Power Pages continue to invest in bringing more out-of-the-box capabilities to support both low-code and no-code development as well as professional developers.Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. learn.microsoft.com/en-us/dynamics365/release-plansJoin the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel#microsoft #microsoftdynamics365
Porsche Cars North America delivers world-class service with Microsoft mixed reality and HoloLens 2 Microsoft Dynamics 365 2023-04-13 | Porsche Cars North America (PCNA) is a brand built on dreams and the promise of product and service excellence. To help its dealer partners better maintain customers’ vehicles, PCNA is using Microsoft HoloLens 2 and Dynamics 365 Mixed Reality apps—Dynamics 365 Guides and Dynamics 365 Remote Assist—to revolutionize the service experience. With Guides, technicians can view a 3D hologram of a car and go through remote training classes without the cost and time required to travel to a distant training center multiple times a year. When technicians get stumped by a troublesome issue on the job, they can get guided 3D aid by using Teams on HoloLens to call an expert in another location. PCNA is excited about the ways these technologies will streamline vehicle service, enhance technicians’ work lives, and attract top new talent to the company.View the full story at https://aka.ms/porsche-cars-north-america#Microsoft #MicrosoftDynamics365
Installing Viva Sales Microsoft Dynamics 365 2023-04-01 | Step by step walkthrough to guide you through deploying Viva Sales within an organization. You'll see how to deploy the Viva Sales Outlook add-in and Teams app to unlock the power of Viva Sales to sellers within your organization. Learn more at: learn.microsoft.com/en-us/viva/sales/install-viva-sales #Microsoft #MicrosoftDynamics365 #VIVA
The future of sales enablement with Paul Greenberg Microsoft Dynamics 365 2023-03-31 | Hear from Paul Greenberg, the author of the best-selling CRM at the Speed of Light, on his thoughts and insights on the future of sales enablement. Learn More dynamics.microsoft.com/en-us/customer-experience-trends #Microsoft #MicrosoftDYN365
3 Key Pillars on how to drive revenue with Ray Wang Microsoft Dynamics 365 2023-03-31 | Hear from Ray Wang, industry expert from Constellation research, on how sales automation, AI, and analytics drive revenue. Learn More dynamics.microsoft.com/en-us/customer-experience-trends #Microsoft #MicrosoftDYN365
The Importance of Improving Employee Experience with Daniel Newman Microsoft Dynamics 365 2023-03-29 | Join Daniel Newman from Futurum Research in this short video clip as he shares why empowering your sales team and enhancing employee experience is critical for success in today's dynamic business world! Learn More dynamics.microsoft.com/en-us/customer-experience-trends #Microsoft #MicrosoftDYN365
How AI Reduces Friction in Sales with Maribel Lopez Microsoft Dynamics 365 2023-03-29 | Leading industry expert and industry analyst Maribel Lopez from Lopez Research, shares her thoughts on how AI is reducing friction in sales. Learn More dynamics.microsoft.com/en-us/customer-experience-trends #Microsoft #MicrosoftDYN365
Introducing Microsoft Dynamics 365 Copilot Microsoft Dynamics 365 2023-03-06 | Dynamics 365 Copliot brings the power of next-generation AI capabilities and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and the next best actions just by describing what’s needed.Learn more: https://aka.ms/AAjkggy#Microsoft #MicrosoftDynamics365
Copilot in Microsoft Dynamics 365 Business Central Microsoft Dynamics 365 2023-03-06 | Small and medium-sized businesses can save time and drive sales with AI-generated product descriptions in Microsoft Dynamics 365 Business Central. Create compelling, creative marketing text in seconds using product attributes such as color, material, and size. Tailor the descriptions to your brand by choosing a tone of voice, as well as format and length. Business Central customers using Shopify can seamlessly publish products with descriptions to their Shopify store in just a few clicks. Launching new products has never been faster or easier!Learn more: dynamics.microsoft.com/business-central/overview#Microsoft #MicrosoftDynamics365
Copilot in Microsoft Supply Chain Center: Supplier News Communication Microsoft Dynamics 365 2023-03-06 | New Copilot capabilities in Microsoft Supply Chain Center help predict and act on disruptions. With AI-powered insights and contextual email generation, supply chain planners can save time and drive supplier collaboration with ease.Learn more: https://aka.ms/AIwaitlist#Microsoft #MicrosoftDynamics365
Copilot in Microsoft Viva Sales Microsoft Dynamics 365 2023-03-06 | This demo highlights how Copilot in Viva Sales uses generative AI to revolutionize how sellers work. It showcases how to automatically create a customer-facing e-mail summarizing the key takeaways of a Teams meeting, including actions and next steps, and the ability to auto-generate content suggestions for use within customer email replies including a reply to an inquiry or a request for proposal.Learn more: microsoft.com/en-us/microsoft-viva/sales#Microsoft #MicrosoftDynamics365YouTube for the music permissions: AU7ARYACTN7PHYWX
Copilot in Microsoft Dynamics 365 Customer Insights Microsoft Dynamics 365 2023-03-06 | This demo highlights how Copilot in Dynamics 365 Customer Insights uses generative AI to revolutionize data discovery. Marketers can now unlock the power of their customer data, without the need for data analysts, to uncover new insights using simple natural language. Learn more: dynamics.microsoft.com/en-us/ai/customer-insights#Microsoft #microsoftDynamics
Copilot in Microsoft Dynamics 365 Customer Service Microsoft Dynamics 365 2023-03-06 | This demo highlights how Copilot in Dynamics 365 Customer Service uses generative AI to revolutionize agent productivity and customer experience across different engagement channels. It uses two examples to showcase how copilot empowers agents to leverage company knowledge sources and quickly generate optimized responses in a single click.Learn more: dynamics.microsoft.com/en-us/customer-service/overview#Microsoft #MicrosoftDynamics365YouTube for the music permissions: AU7ARYACTN7PHYWX
Copilot in Microsoft Dynamics 365 Marketing Microsoft Dynamics 365 2023-03-06 | This demo highlights how Copilot in Dynamics 365 Marketing uses generative AI to revolutionize how marketers work. From creating target segments using natural language to generating content ideas for e-mails, marketers can do more with less.Learn more: dynamics.microsoft.com/en-us/marketing/overview#Microsoft #MicrosoftDynamics365YouTube for the music permissions: AU7ARYACTN7PHYWX
2023 Release Wave 1 Highlight Microsoft Dynamics 365 2023-02-02 | Find out what’s new for Microsoft Dynamics 365 and the Microsoft Power Platform in our 2023 Release Wave 1. Learn how you can use the latest features to: -Adapt to change as new business priorities, market conditions, and opportunities emerge. -Innovate everywhere with solutions that ease collaboration and integrate seamlessly. -Improve customer experiences by modernizing your processes and gaining actionable insights.Learn more about the 2023 release wave 1 plan: https://aka.ms/businessappsreleasenotesAudio Description version is listed here: youtu.be/6_Ul1cTx_QU#Microsoft #Dyn365 #PowerPlatform
